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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at MGR INFOTECH LIMITED. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our systems and applications.
Key Responsibilities- Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
- Training and Guidance: Provide expert advice and training to users on how to use our systems and applications effectively.
- Problem-Solving: Collect, organize, and maintain a comprehensive log of problems and solutions to aid in the resolution of future technical issues.
- Collaboration: Participate in the redesign of applications and software to improve user experience and efficiency.
- Leadership: Supervise and mentor other technical support team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- System Administration: Provide business systems, network, and Internet support to users, ensuring they have access to the resources they need to perform their jobs.
- Equipment Setup: Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
- Experience: 7 months to less than 1 year of experience in a technical support role.
- Security Clearance: Bondable, basic security clearance, and a criminal record check.
- Work Conditions: Ability to work under pressure, meet tight deadlines, and perform repetitive tasks with attention to detail.
- Personal Suitability: Accurate, client-focused, efficient interpersonal skills, excellent oral and written communication, initiative, judgment, organized, and a team player.
- Free Parking: Convenient parking available for employees.
- Team Building: Opportunities for team building and professional development.
- Language of Work: English.
- Hours of Work: 35 hours per week.
