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Office Administrator
4 weeks ago
Join a winning team with stability, security and coast-to-coast opportunities Fastfrate Group is one of Canada’s leading transportation companies, from coast to coast. Our well-established and extensive network is always expanding with new facilities and services; that means we are always on the lookout for the right people to help us grow.
There are exciting and rewarding transportation careers in all areas of our company. We are actively seeking applications to fill positions in administration, technology, sales, operations, customer service, material handling, driving and more.
We offer the following in our search for engaged employees looking to become part of a successful team:
- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Full-time office hours; Monday to Friday from approximately 5:00am to 1:00pm (40 hours/week), subject to change
- Unionized position: $24.76/ hour
- Employer paid benefits
- Pension plan
- This position has the requirement to be in-office to support our driving force.
The Opportunity: As a key member of our team, the Administrator plays an essential role in managing billing processes, tracking daily metrics, and ensuring timely and accurate reporting. This position also involves processing payments, maintaining positive customer relationships, and delivering excellent customer service via email, phone, and in-person interactions.
The ideal candidate will be a detail-oriented professional with a commitment to accuracy and the ability to thrive in a fast-paced, multi-tasking environment. They will work closely with other team members to support efficient office operations and customer satisfaction through dependable and timely service. This is an excellent opportunity for someone looking to grow their administrative expertise and contribute to a supportive, dynamic team environment.
Key Accountabilities:
- Manage billing processes efficiently and accurately.
- Track and report daily metrics, ensuring timely and precise data collection.
- Process payments with accuracy and maintain thorough records.
- Deliver exceptional customer service through email, phone, and in-person interactions.
- Respond to phone calls and emails with professionalism and courtesy.
- Build and maintain positive relationships with customers.
- Assist in booking appointments as needed.
- Handle filing, photocopying, and printing to support office operations
What You Need To Be Successful In This Role:
- Proficiency in Microsoft Office Suite and strong general computer skills.
- Excellent communication skills, including professional phone etiquette.
- Accurate and efficient data entry skills.
- Strong organizational abilities with the capability to multitask and prioritize.
- Keen attention to detail, ensuring precision in all tasks.
- Ability to manage high volumes of data and maintain composure under demanding workloads.
- Skilled in problem-solving with a proactive, inquisitive mindset.
- Demonstrated reliability and dependability.
- A supportive team member open to cross-training in various office functions.
- 2-5 years prior experience in an administrative or office role required.
How To Apply: If you are looking to join a premier transportation company and become an integral part of results oriented team who constantly challenge themselves to elevate the experience for our customers and for each other, the role of Administrator may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Fastfrate Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Fastfrate Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.
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