Account Service Representative

Job Description

What is the opportunity?

This position is primarily responsible for day-to-day operations of the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming and outgoing parcels using basic understanding of products and processes in a production environment. Activities will be dependent on a tasks or practical applications with emphasis on throughput, accuracy, and production. This role is not sales oriented.

What will you do?

- Open and sort Night Deposit, Commercial & ATM Parcels.

- Prep & Bag outgoing parcels to clients and Branches.

- Operate the BPS Machine.

- Meet established throughput targets with accuracy.

- Fully understands and complies with privacy/confidentiality requirements and code of conduct guidelines.

- Exercises due diligence in following operational risk policies, procedures, stands and guidelines.

- Responsible for timely and accurate processing of Incoming and Outgoing Cash Parcels.

- Accountable for accurate addressing to ensure privacy and confidentiality of client information is kept in accordance with RBC Policy.

Must have:

- Team oriented attitude

- Strong organizational & decision-making skills.

- Challenges status quo and responds with innovative solutions

- Application of basic knowledge of basic concepts, terminology, and requirements to support area of responsibility and perform well-defined/routine tasks

- Technical aptitude and system documentation proficiency

- Ability to lift up to 50lbs

- Flexibility to work various shifts between 6am and 8pm

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

- A world-class training program in financial services

- Opportunities to do challenging work

#LI-POST

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

190 E 4 AVE:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

2025-11-18

Application Deadline:

2026-01-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.