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ADMINISTRATIVE AGENT, CLASS 2- ADMINISTRATION
1 month ago
SUMMARY OF THE POSITION
Person who assists one or several professionals or a work team in their administrative or professional tasks.
She/he performs a set of administrative or managerial tasks according to the established complex methods or procedures or she/he changes them as needed. She/he exercises mainly and usually responsibilities related to the development and processing of files or data requiring specific knowledge.
She/he may also perform tasks falling under the secretarial sector.
SPECIFIC FUNCTIONS
Under the authority of the Coordinator of specialized services, the person performs these tasks:
Perform administrative tasks related to patient appointments for specialized services (telehealth or in-person at the CMC) such as;
Book medical appointments for patients;
Perform administrative tasks related to specialist clinics;
Ensures support for the organization of the specialist clinics;
Prepare lists on care4 for specialist appointments;
Monitors the appointment priorities and delays;
Transmit the required data, responds to questions and/or provide information to the various departments, people, clients or external organizations, according to his/her area of responsibility
and established procedures;
Respond to various calls, transmit information and respond to general inquiries from patients or specialists;
Participate in the management of the department mailboxes where all inbound messages are filtered, triaged and dispatched to the appropriate team member or department;
Participate in the management of the department phone line where all calls are triaged and dispatched to the appropriate team member or department.
REQUIREMENTS
Education: * High School Diploma.
Knowledge and Abilities:
Good knowledge of administrative theory, systems, techniques and practice;
Good working knowledge of computer applications, especially Microsoft Office;
Be able to work under pressure;
Excellent communication skills, both written and oral;
Be able to work outside regular hours when requested;
Well organized.
LANGUAGE* Fluent in Cree and English;* Fluency in French is an asset;
