Customer Operations Admin Representative

3 weeks ago


Toronto, Ontario, Canada Volkswagen Group of America Full time
Job Description - Customer Operations Admin Representative (VCC000329)

Primary Location

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.

Position Summary

The Customer Operations Admin Representative is responsible for handling all inbound/outbound documentation to the Pickering Office and ensuring scanning and archiving in our system of record. Manage checks, daily deposits, and prepare/courier VWFS cheques to vendors and customers.

Role Responsibilities

1. Receive and identify all checks (Purolator, UPS, Canada Post) to ensure the correct account is associated with payment. Prepare, sort, and process daily deposits. Print and courier VWFS checks.
2. Open, sort, and scan inbound mail, including funding and transfer of equity packages, to store a copy in our system of record. Archive documents into a folder to be sent for outside storage.
3. Validate signatures and verify information on original documentation received for electronic contracts.
4. Print, prepare, and courier outbound mail initiated by Customer Operations and Customer Advocacy groups.
5. Support Customer Operations with administrative daily tasks including managing the inbox for various departments.

Formal Education

- University degree is preferred.

Experience

- 1 year of experience with administrative tasks.
- Ability to communicate both verbally and in writing in English & French (French is an asset).

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability, or any other characteristic protected by federal or local laws.

Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process, please advise in advance.

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