Customer Service Representative

5 days ago


Toronto, Ontario, Canada People Corporation Full time
We are seeking a Customer Service Representative to join our BPA team in Vaughan.

The Customer Service Representative provides accurate policy benefit information on the phone, face to face, and via email to members covered under the L.I.U.N.A. Local 183 Canadian Construction Workers Union (CCWU) Member's Benefit Trust Fund. He or She provides courteous and professional customer service while maintaining departmental standards.

The Customer Service Representative will:

- Assist members in a courteous and professional manner to understand their individual benefits and entitlements.
- Answer member enquiries promptly and accurately whether received in person, by phone, or email.
- Promptly redirect any unusual enquiries to the appropriate senior or management staff member while understanding and utilizing the TELUS, Adjudicare, CRM, and AS400 systems.
- Provide member guidance in completing various forms.
- Maintain security and confidentiality of client records.
- Verify member and/or dependent eligibility information for optical appointments.
- Assist with placing notes on the AS400 or CRM systems and mailing the Advantage benefit cards.
- Review and confirm optical and dental clinic generators.
- Review and respond to emails.
- Review and forward emails received to the correct departments.
- Other duties as may be assigned from time to time by Management.

To be successful as a Customer Service Representative with BPA, you will need:

- High school diploma or equivalent.
- Knowledge of Italian, French, or Spanish.
- Six months or more experience in a call center environment.
- Previous customer service experience related to group benefits.
- Previous experience in office administration and clerical processes.

All-star candidates will have:

- Strong verbal and written communication skills (Italian, French, or Spanish).
- Strong attention to detail with exceptional organizational skills.
- Intermediate computer skills in the use of related computer applications, including Microsoft Word, Excel, Outlook, AS400, CRM, Telus, and Adjudicare.
- Compliance with government regulations pertaining to the Privacy Act (PPEIDA).
- Participation in company-sponsored insurance programs such as FLMI, ACS, ALHC, C.E.B.S. and successful completion of these courses of study during tenure in the position.
- Cooperative team player with strong interpersonal skills.
- Exceptional customer service skills.

Working Hours:

Monday to Thursday 7:00am – 5:00pm, Wednesday 7:00am – 9:00pm, Friday 7:00am – 4:30pm, and Saturday 7:00am to 12:30pm.

What's in it for you:

- Learn by working alongside our experts.
- Extended health care and dental benefits.
- A retirement savings plan with company contributions.
- A suite of health & wellness offerings.
- Mental health programs and support for you and your family.
- Assistance for the completion of industry designations.
- Competitive compensation.

At People Corporation, we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

About BPA: BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.

#J-18808-Ljbffr

  • Toronto, Ontario, Canada Food Service Solutions Canada Full time

    Company Description Food Service Solutions Inc. is a company that optimizes Canada's commercial kitchens through a nationwide network of executive chefs, equipment dealers, and a portfolio of well-respected Food Service Equipment brands. They work directly with operators and chefs to streamline workflows, reduce costs, and maximize the return on equipment...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...


  • Toronto, Ontario, Canada Abstract Management Group Full time

    Are you tired of having the same routine every day?Are you looking for a dynamic, fun-filled business environment?Do you find joy in interacting with people?Are you looking for a growth opportunity?If your answer is yes, then our Customer Service Consultant position might be what you are looking for  Abstract Management Group is a small, but mighty...


  • Toronto, Ontario, Canada Weston Forest Full time

    We are seeking a Customer Service Representative to join our team at Weston Forest. As a Customer Service Representative, you will play a critical role in supporting our customers by providing exceptional customer service and resolving any issues that may arise.The ideal candidate will have excellent communication skills, be able to multitask with ease, and...


  • Toronto, Ontario, Canada Bank of Montreal Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeApply locations Toronto, ON, CAN time type Part time posted on Posted 2 Days Ago job requisition id R250005324Application Deadline: 03/19/2025Address: YSC - 4841 Yonge Street, #127Job Family Group: Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and...


  • Toronto, Ontario, Canada Minacs Full time

    Customer Service Representative (On-Site)Job Title: Customer Service Representative (On-Site)Job DescriptionOur Customer Service Representative interfaces with client customers of SharkNinja via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides customer service support and resolution of...


  • Toronto, Ontario, Canada Homebase Full time

    Homebase is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to our software.You will work closely with internal teams to ensure prompt and effective resolutions, while developing strong relationships with...


  • Toronto, Ontario, Canada Lids Inc Full time

    Job OverviewThe Customer Service Representative plays a vital role in ensuring that our customers receive exceptional service and support. This position is responsible for assisting customers with purchases, responding to inquiries, and resolving any issues that may arise.As a Customer Service Representative, you will be working in a fast-paced retail...


  • Toronto, Ontario, Canada Shoppers Drug Mart Full time

    At Shoppers Drug Mart, we are seeking a Customer Service Representative to provide excellent customer service at the retail postal outlet. The successful candidate will maintain a neat and organized checkout area, greet all customers with a warm demeanor, and accurately scan or enter product data.The ideal candidate will be detail-oriented, organized, and...


  • Toronto, Ontario, Canada 6ix Management Full time

    At 6ix Management, we are committed to delivering exceptional customer experiences while representing one of Canada's most trusted telecommunications brands.About the RoleWe are seeking a customer-focused, solution-oriented professional who is passionate about delivering exceptional service and representing the Rogers brand with excellence.Key...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Job Overview:Ace Management Group is seeking a highly motivated Customer Service Representative to provide exceptional customer service strategies for a renowned client in the telecommunications industry. As the primary point of contact, you will fuel the client's excitement by delivering tailored solutions and building strong relationships.Key...


  • Toronto, Ontario, Canada LCBO (Liquor Control Board of Ontario) Full time

    Customer Service Representative (Casual) - Sioux LookoutCustomer Service Representative (Casual) - Sioux LookoutLocation Address: 44 Front Street, Sioux LookoutNumber of Openings: 1Salary / Pay: $19.82/hourJob Posting Description:Do you make an impact on the people you meet? Do you have a charismatic personality and love engaging with people, both customers...


  • Toronto, Ontario, Canada Best Buy Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins and more. No experience required, we will equip you...


  • Toronto, Ontario, Canada Jukebox Full time

    Customer Service Representative Toronto About Jukebox Jukebox is a global online printing company serving customers who value the highest quality printing and customer services. Our team of print professionals is complimented by premium industrial machinery across our Vancouver and Toronto print facilities. From sales to customer support, our...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is a Client Acquisition firm that specializes in enhancing the consumer experience.We are fortunate enough to have partnered with some of Canada's most well-known brands.Our focus is on developing and maintaining relationships in order to create long-lasting customers.None of this work would be possible without our Customer Service Sales...


  • Toronto, Ontario, Canada Ross Dress for Less - Laclede Station Rd. Full time

    Why Work for Us?Ross Dress for Less is committed to providing our employees with a fun and exciting work environment. As part of our team, you will experience:- Success: We pursue excellence while learning and evolving- Career growth: We develop industry-leading talent because Ross grows when our people grow- Teamwork: We work together to solve problems and...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Monday to Friday, 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day)Client OverviewJoin a leading U.S.-based manufacturer with a 20-year legacy in innovative home solutions. Our client specializes in cutting-edge trash can technology, including motion sensor, open-top, and step-on models. With a strong presence in major retail chains and online...


  • Toronto, Ontario, Canada Wellwise by Shoppers™ Part time

    Customer Service Representative (Part-time)Customer Service Representative (Part-time)Apply locations: 685 McCowan Rd, Scarborough, ONTime type: Part timePosted on: Posted 2 Days AgoTime left to apply: End Date: March 22, 2025 (13 days left to apply)Job requisition id: R2000546580Referred applicants should not apply directly to this role.All referred...


  • Toronto, Ontario, Canada Quipt Home Medical Full time

    **About the Role**We are seeking a highly skilled Customer Service Representative to join our team at Quipt Home Medical. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers.**Key Responsibilities:**Provide top-notch customer service through various channels including phone, email,...