In Room Dinng Manager
1 week ago
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.
The Four Seasons Resort and Residences Whistler is looking for an In Room Dining Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.
Join our Team
Four Seasons Resort Whistler offers a warm, intimate and comfortable respite after an exhilarating day on the mountain with the largest and best-appointed accommodation and employees who share their genuine appreciation of the land, local expertise and passion for the natural beauty of Whistler.
We are proud to be the only Five Star resort in Whistler, and our Spa at Four Seasons, rated Four Stars, is the only Star-rated spa in the mountain resort. We offer 273 elegant guest rooms and suites; a luxury Spa, an award-winning Steakhouse and an all-day dining restaurant and Bar.
What you will do
- Oversee all aspects of In-Room Dining service: This includes menu development, order taking, food and beverage preparation and delivery, guest service, and ensuring the highest standards of quality and presentation.
- Lead and manage the In-Room Dining team: This involves hiring, training, scheduling, and motivating staff to provide exceptional service.
- Maintain high levels of guest satisfaction: This includes proactively addressing guest requests and resolving any issues that may arise during the dining experience.
- Ensure compliance with all relevant safety and sanitation regulations: This includes food safety protocols, hygiene standards, and workplace safety procedures.
- Control costs and maximize profitability: This involves managing inventory, optimizing order fulfillment processes, and minimizing waste within the In-Room Dining department.
- Guest Amenity Program: Ensure the amenity program is elevated, relevant to the location/property and guests based on their VIP codes and preference receive a distinctive amenity. Ensure there is an amenity grid for long stay and high expectations guests. Amenities must be available for guests to pre-order via Shopping cart.
- Manage Private Bar Program: Overlook private program, ensure the offering is best in class, pricing is accurate in system, team is regularly checking best before dates, refilling all the rooms before guests' arrival and charges are posted accurately and disputes handled timely.
What you bring
- A minimum of 2-3 years' experience in a Food & Beverage front of house management position, preferably in a luxury hotel.
- Ability to lead, motivate, and develop a high-performing team. Excellent communication, interpersonal, and problem-solving skills.
- Fluency in English is required for this role.
- Passion for delivering exceptional guest service with a strong focus on exceeding guest expectations.
What we offer:
Salary Range: $76,000-$82,000 annually
Housing Allowance
Winter Leisure Pass; ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Employee Travel Program; complimentary and reduced rates at other Four Seasons
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our In Room Dining Manager to be flexible in working mornings, evenings, weekends, and holidays.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work for Four Seasons
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
Facebook: https://www.facebook.com/FourSeasonsResortWhistler/
We look forward to receiving your application
*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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