General Manager

4 weeks ago

Whistler, British Columbia, Canada Evolution Hospitality Full time

We are seeking a General Manager to lead the operations of The Westin Resort & Spa Whistler as a preeminent lifestyle destination in Whistler, British Columbia. The Westin Resort and Spa Whistler is a 4-star premium hotel nestled in the Coast Mountains of British Columbia. Perfectly situated at the base of Whistler Mountain, the resort's slopeside location is just steps away from Whistler's vibrant pedestrian-only village and both Whistler and Blackcomb Mountain gondolas, allowing easy access to embrace Whistler's year-round adventure: from summer hiking and mountain biking to winter skiing and snowboarding. Our signature wellness programs are thoughtfully designed to empower you to maintain your routine, no matter where you travel. From our renowned Heavenly Bed, to our demand WestinWORKOUT options, we are here to help you be your best on the road.

At Evolution Hospitality, the Lifestyle hotel vertical of Aimbridge Hospitality, we're passionate about individuals who are unafraid to test new ideas, to shed their ego for the good of the company, and to always strive to make it better than it was before. Talented and exceptional people who love what they do. Come grow with us, we look forward to receiving your application.

Job Summary

The General Manager is a polished, well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their property, providing support supervision and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with provincial and federal regulations as well as Company and property standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled.

As a strata run property, the General Manager will work closely with the strata owners, strata council, developers, retailers and corporate. He or she will partner with Tourism Whistler, the Resort Municipality of Whistler, the Hotel Association, Mayor and elected council and other partners in the community and serve as the linchpin for communications with all. In addition, The Westin Resort & Spa, Whistler has a collective agreement with Unifor Local 3000 as the housekeeping department is unionized. Ongoing understanding and relationship building is essential to maintaining this agreement.

QUALIFICATIONS:

  • Bachelor's degree or previous experience in the hotel hospitality field required.
  • At least 6 years experience as GM in a Full-service branded Hotel or resort environment.
  • Experience operating a strata property
  • Experience working with Brand Standard compliance audits
  • Experience working with union workers
  • Experience leading a full property renovation
  • Strong understanding of the market, Canadian economy, government legislation etc.
  • Mathematical skills are needed including but not limited to basic math problem solving reasoning negotiating budgeting profit/loss concepts variances and percentages are often used.
  • Alcohol awareness certification. General Manager and/or other certifications as required by franchise.
  • Strong relationship skills with strong oral and written communication skills.
  • Comfortable working in fast paced environment and willingness to be on call when away from work.

JOB RESPONSIBILITIES:

  • Works with ownership groups as needed.
  • Manages all sources of revenue including the rooms housekeeping food and beverage engineering and other departments.
  • Ensures all departments are profitable and maintain strong working relationships.
  • Reviews pricing strategies and knows market segments.
  • Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
  • Partners with property leadership to create the hotel's annual budget and monitors the performance of the hotel throughout the year.
  • Analyzes monthly financial reports and identifies opportunities.
  • Makes certain hotel follows proper Human Resources guidelines.
  • Walks all properties on a regular basis and reviews preventative maintenance programs.
  • Completes a property Quality Assurance and franchise review as needed.
  • Completes a direct bill audit semi-quarterly.
  • Implements programs that meet corporate goals and objectives.
  • Evaluates the results of overall operations regularly and systematically and reports these results to the President of Full-Service Division.
  • Ensures that the responsibilities, authorities and accountability of all direct subordinates are defined and understood.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
  • Follows company policies and procedures and can effectively communicate them to subordinates.
  • Ensures hotels are in compliance with all provincial and federal laws.
  • Support two BC properties: The Courtyard, Prince George and Four Points Surrey
  • Other duties as assigned by supervisor or management.

LEADERSHIP EXPECTATIONS:

  • Put people first. Our associates are the cornerstone of the hotel's success.
  • Continue to drive a culture centric organization and strive to make it stronger/better.
  • Empowers others to be their best.
  • Embrace and live by our guiding principles. The spirit of our culture is in how we work together. Evolution's guiding principles help guide us on how we show up each day and be the best version of ourselves.
  • Is approachable and connects with all our associates despite position or title.

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