Billing Analyst

About Metergy Solutions Inc. ("Metergy") Metergy has the energy, rapid growth and excitement of a startup, together with a rock‑solid, recession‑proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in‑a-career opportunity. As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi‑residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long‑term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in‑suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing. Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4 million utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large‑scale capital, infrastructure investment expertise and global reach. Our Mission Provide building owners and occupants with accurate and reliable utility consumption data through market‑leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high‑performing. Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed. This position is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the Billing department. The Billing department is primarily responsible for ensuring accuracy and completeness of billing for both the resident and client, ensuring timely processing and payment of LDC Bulk Bills and timely and accurate processing of Client Remittances. Responsibilities - Processing invoices within the established SLAs while maintaining a high quality standard. - Ensuring resident bills are accurate and generated in accordance to the established bill cycles. - Ensuring that any new accounts are set up for Billing & Settlements processes including the set‑up and maintenance of account fees and credits. - Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions. - Identifying opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations. - Investigating and resolving billing discrepancies. Collaborating with relevant departments to address issues promptly. - Making recommendations, executing, and testing changes, improvements, and controls to the Billing processes. - Handling client escalations while proactively seeking ways to help improve customer experience. - Performing other duties in the Billing operations department as assigned. Providing training and support to internal teams on billing procedures, systems, and best practices. Qualifications - University degree or Business Administration certificate or related equivalent experience. - Minimum 2 years of experience in Billing Operations. - Basic knowledge of SQL is required. - Advanced knowledge and experience with Microsoft Suite products (Excel advanced skills are required – pivots, VLOOKUP & if statements). - Oracle CC&B system knowledge is an asset. - Detail‑oriented, analytical and inquisitive. Excellent communication and interpersonal skills. - Highly motivated, proactive, flexible professional with the ability to adapt to a complex and vastly changing environment. - Works well under pressure, can work independently/self‑manage, fast learner and meet tight deadlines. - Flexible to work extended hours. - Must be flexible to work on multiple tasks while working with challenging deadlines. Benefits & Perks - Fully company covered health and dental benefits from day 1. - Company funded Health Spending Account. - Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching. - Grow with us We provide support for continuous learning. - Paid personal and sick days on top of your vacation. - Summer hours to enjoy the weather. - Company sponsored social events & more This posting is for an existing vacancy. Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates. Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request. #J-18808-Ljbffr