Delivery Operations Specialist

4 days ago

Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time
Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The role of the Delivery Operations Specialist (Canada) is to ensure a smooth and seamless process leading to an exceptional customer experience for every delivery. This role will be responsible for preparing the vehicles for delivery, prepping necessary customer paperwork with a focus on accuracy, and helping execute all steps necessary throughout the delivery day. We prioritize a world-class customer service experience, and our Delivery Operations Specialist plays a key role in continuing to build upon the Lucid Motors brand through their organization and support of the sales team throughout the delivery day.

Our ideal candidate has an unwavering commitment to accurately collecting and recording customer information and possesses demonstrable interpersonal and communication skills. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You are an active listener, attentive and articulate, capable of balancing the technical (mind) with the creative (heart) that helps customers on their journey with Lucid.

The Delivery Operations Specialist role combines operations and customer service requiring a high degree of detail orientation and passion for providing an exceptional customer experience.

Quality Assurance

- Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucid's defined quality intake assessment.
- Liaise with Service team in case of required repair work.

Delivery Support

- Prepare vehicle and delivery area for the customer delivery experience.
- Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle.
- Support Sales Specialist and/or lead the delivery ceremony.
- Support delivery orientations as required.
- Assist with daily operations as needed.

Inventory Management

- Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps.
- Ensure inventory is well-maintained and appealing.
- Coordinate with internal teams for inventory vehicle requests as needed.

Logistics Coordination

- Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays.
- Update Sales team on status of vehicle readiness.
- Request and track final mile vehicle requests for customer transport or relocations.

Qualifications

- 2+ years of professional experience in operations or support role.
- Passion for a fast-paced, high-growth environment.
- Detail-oriented and focused on providing great experiences by improving efficiencies.
- Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
- Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
- Willingness to be hands-on with all delivery operations.
- Ability to work evenings and weekends in a retail environment.
- Valid driver's license with no suspensions within the past year.
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Preferred:

- Proficiency with Salesforce or other CRM.
- Prior experience in the automotive sector.
- A Bachelor's degree is preferred, or equivalent experience in business, marketing or related discipline.

At Lucid, we don't just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

#J-18808-Ljbffr

  • Sales Operations Specialist

    4 weeks ago

    Toronto, Ontario, Canada Barclay Specialist Care Ltd Full time

    Sales Operations Specialist - Ottawa - Barclay Specialist Care LtdThe Sales Operations Specialist plays a vital role in driving sales effectiveness by developing, maintaining and optimizing key sales operations processes.Key Responsibilities:Develop, maintain and optimize sales operations processes including order management, customer segmentation, pricing,...

  • Retail Delivery Specialist

    2 days ago

    Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    Are you passionate about creating unforgettable experiences? Do you have a knack for logistics and operations? We're looking for a skilled Delivery Operations Specialist to join our team at Lucid Motors! As a key member of our delivery team, you'll be responsible for ensuring a seamless and efficient delivery process, from preparation to handover.You'll work...

  • Digital Delivery Specialist

    1 day ago

    Toronto, Ontario, Canada Dentsu Aegis Network Ltd. Full time

    **Job Description**We are looking for a skilled Digital Delivery Specialist to join our team in Toronto. As a Digital Delivery Specialist, you will be responsible for supporting the execution of media operational activities and ensuring seamless delivery of campaigns to our clients.Key Responsibilities:Provide quality media operations support to clients and...

  • Operations Efficiency Expert

    6 days ago

    Toronto, Ontario, Canada Barclay Specialist Care Ltd Full time

    About Barclay Specialist Care LtdWe are seeking an experienced Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will be responsible for developing and maintaining sales operations processes to drive sales effectiveness and efficiency.Key Responsibilities:Develop and maintain sales operations processes, such as order...

  • Sales Operations Strategist

    7 days ago

    Toronto, Ontario, Canada Barclay Specialist Care Ltd Full time

    About Barclay Specialist Care LtdWe are seeking a highly skilled Sales Operations Specialist to join our team. The successful candidate will be responsible for driving sales effectiveness through the development, maintenance and optimization of key sales operations processes.Key Responsibilities:Develop, maintain and optimize sales operations processes, such...

  • Luxury Delivery Operations Expert

    4 days ago

    Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    Company OverviewLucid Motors is a pioneering luxury electric vehicle manufacturer that sets out to redefine the automotive industry. Our vision is to introduce captivating, intuitive, and liberating vehicles that elevate the human experience. We prioritize a world-class customer service experience, focusing on exceptional delivery processes.We believe in...

  • EOS - Service Delivery Specialists

    4 weeks ago

    Toronto, Ontario, Canada Atlantis IT Group Full time

    Job Description for EOS – Service Delivery Specialists Role: Service Delivery Specialists Experience : 10 plus years with minimum 8 plus years of SAP Basis experience E level - E3/E4/E5 Role details: Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor...

  • Operations Delivery Coordinator

    20 hours ago

    Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    Key ResponsibilitiesPrepare vehicles for delivery by ensuring accuracy and attention to detail in pre-delivery paperwork.Collaborate with internal teams to inform inventory management and logistics coordination.Support Sales Specialists and lead delivery ceremonies to provide exceptional customer experiences.

  • Agile Delivery Specialist

    1 hour ago

    Toronto, Ontario, Canada CG Consulting Group Full time

    The role of Agile Delivery Specialist at CG Consulting Group is a facilitative servant leadership position that promotes self-organization within the team and drives software engineering maturity.As an Agile Delivery Specialist, you will be responsible for guiding the team to follow the values and principles of Agile and apply the appropriate Agile framework...

  • Sales Operations Process Developer

    13 hours ago

    Toronto, Ontario, Canada Barclay Specialist Care Ltd Full time

    Job Overview:Sales operations is a crucial function within our organization, ensuring the seamless execution of sales processes. As a Sales Operations Process Developer, you will be responsible for driving sales effectiveness through the development, maintenance, and optimization of key sales operations processes.About Us:We are Barclay Specialist Care Ltd,...

  • IT Service Delivery Specialist

    6 days ago

    Toronto, Ontario, Canada Live Assets Full time

    Job Summary:We are looking for an experienced IT Service Delivery Specialist to join our team at Live Assets.About the JobIn this role, you will be responsible for coordinating IT service desk operations, managing service requests, and ensuring timely resolution of incidents and escalations.Key ResponsibilitiesDevelop and maintain service level agreements...

  • EOS - Service Delivery Specialists

    4 weeks ago

    Toronto, Ontario, C6A, Ontario, Canada Atlantis IT Group Full time

    Job Description for EOS – Service Delivery Specialists Role: Service Delivery Specialists Experience : 10 plus years with minimum 8 plus years of SAP Basis experience E level - E3/E4/E5 Role details: Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor...

  • Project Delivery Specialist

    13 hours ago

    Toronto, Ontario, Canada Rackspace Technology Full time

    Rackspace Technology is seeking a highly skilled Project Delivery Specialist to join our team. As a Project Delivery Specialist, you will be responsible for delivering high-quality results for our customers.About the Role:Develop project plans, defines timeframe, prioritizes tasks and monitors progress to achieve objectives.Manage customers, aligning...

  • Logistics Operations Specialist

    5 days ago

    Toronto, Ontario, Canada Stock Transportation Limited Full time

    **About the Role**  Stock Transportation Limited is seeking a highly skilled Logistics Operations Specialist to join our team. In this critical role, you will oversee the daily operations of our school transportation services, ensuring that our customers receive safe and reliable transportation.  As a Logistics Operations Specialist, you will direct and...

  • Service Delivery Specialists

    4 weeks ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. Our commitment to diversity and inclusion drives our workforce to reflect the societies we operate in.About UsWe have been partnering with businesses for over 55 years, helping them transform through our unique Location Independent Agile delivery model....

  • Delivery Specialist

    22 hours ago

    Toronto, Ontario, Canada BGIS Global Integrated Solutions Limited Full time

    Our Commitment to ExcellenceBGIS Global Integrated Solutions Limited is dedicated to delivering exceptional results through innovative solutions. Our team of over 6,500 professionals worldwide strives to exceed client expectations by providing tailored facility management and real estate services.Job Title: Delivery SpecialistThis role requires a seasoned...

  • Agile Delivery

    4 weeks ago

    Toronto, Ontario, Canada CG Consulting Group Full time

    Agile Delivery / Scrum MasterOur client is a leading insurance company.Location: Markham - GTA, Toronto Area, Ontario (Occasional need to go to Downtown Toronto)Hybrid: 2-3 days in office per week. Likely to increase in 2025.This is a permanent, full-time role.Salary: $110-120k + bonus + pension + benefits.Our customer has a fantastic opportunity for an...

  • Agile Delivery

    4 weeks ago

    Toronto, Ontario, Canada CG Consulting Group Full time

    Agile Delivery / Scrum MasterOur client is a leading insurance company.Location: Markham - GTA, Toronto Area, Ontario (Occasional need to go to Downtown Toronto)Hybrid: 2-3 days in office per week. Likely to increase in 2025.This is a permanent, full-time role.Salary: $110-120k + bonus + pension + benefits.Our customer has a fantastic opportunity for an...

  • Business Development and Sales Optimization Specialist

    9 hours ago

    Toronto, Ontario, Canada Barclay Specialist Care Ltd Full time

    Job Description:The Sales Operations Specialist plays a vital role in driving sales effectiveness through the development, maintenance, and optimization of key sales operations processes. This includes developing strategies and tactics to maximize sales effectiveness and efficiency.Responsibilities:- Develop and maintain sales operations processes- Analyze...

  • Delivery Implementation Specialist

    4 days ago

    Toronto, Ontario, Canada Jones Lang LaSalle Incorporated Full time

    OverviewAs a Delivery Implementation Specialist at JLL, you will play a key role in shaping the future of commercial real estate. Our company empowers employees to thrive and grow meaningful careers while finding a place where they belong.We are seeking a professional with flexibility in global working hours to collaborate with our global Client Delivery...