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IT Service Delivery Specialist

1 week ago

Toronto, Ontario, Canada Live Assets Full time

Job Summary:

We are looking for an experienced IT Service Delivery Specialist to join our team at Live Assets.

About the Job

In this role, you will be responsible for coordinating IT service desk operations, managing service requests, and ensuring timely resolution of incidents and escalations.

Key Responsibilities
  • Develop and maintain service level agreements (SLAs) with stakeholders.
  • Manage and resolve IT service requests, incidents, and escalations in a timely manner.
  • Collaborate with internal teams to identify and implement process improvements.

The successful candidate will have excellent communication and problem-solving skills, with a strong ability to work collaboratively in a team environment.

A minimum of 5 years' experience in IT service management is required, as well as a bachelor's degree or diploma in information technology, Computer Science, or a related field.