SERVICE MANAGER

3 weeks ago

Toronto, Canada Lavallee Systems Full time

Overview

The Service Manager champions our commitment to being the trusted partner our customers depend on through exceptional leadership and unwavering commitment to excellence.

Wage and Benefits Package

- Hourly Rate: $45-$50
- Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
- Paid Holidays: 7
- Yearly Bonus
- Term Life Insurance: 100% Company Paid
- Retirement Plan: 3% company match
- Additional Insurance Available: Short-term disability, long-term disability, accident, and vision
- Paid Training and Development

Responsibilities

- Lead and manage daily operations of the service department.
- Supervise and inspire service technicians through training and coaching.
- Supervise dispatchers to ensure revenue is maximized daily.
- Ensure work meets the exceptional standards of the company.
- Resolve escalated customer issues and maintain high levels of satisfaction.
- Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.
- Coordinate with office and warehouse to ensure job readiness.
- Assist with hiring, onboarding, and retention of service staff.
- Oversee accurate billing, timesheets, and job documentation.
- Contribute to department budgeting and strategic planning.

Skills / Abilities / Experience

- 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
- Experience with hydronic system service is a plus.
- Proven ability to drive team performance.
- Relentless commitment to customer service.
- Detail oriented, highly organized multi-tasker that is goal driven.
- Familiarity with dispatch/job tracking software (e.g., ServiceTitan).
- Proficiency using a computer and Microsoft Office applications.
- Strong technical knowledge of systems, codes, and service best practices.
- OSHA certification preferred.
- Knowledge of MA licensing requirements is a plus.

About Us

Lavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.

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