Developmental Services Triage Case Manager

**Grow with us**

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector

We’re proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

**The Opportunity**

Reporting to the Options Program Manager, the Developmental Services Triage Case Manager (DS-TCM) provides triage to all referrals received from Developmental Service Ontario - Toronto (DSO-TR), conducts intake, determines service pathways, makes referral to appropriate program and services, manages waitlist and referrals in an electronic client database(s). Provides goal focused time-limited service to a case load of clients with developmental disabilities and their families/caregivers. Develops and reviews individual service plans regularly with clients and their families/caregivers. Provides information to help clients make informed choices; to access both funded and non-funded community resources. The DS-TCM uses an individualized and person-directed approach, focusing on the client’s strengths, facilitating inclusion and promoting skill and knowledge development.

**Responsibilities**

• Triage and assess clients’ referrals received from Developmental Service Ontario - Toronto (DSO-TR) for case management support.
• Actively maintain and manage the DS case management referral and waitlist for Toronto region.
• Inputs client data within electronic client record databases
• Refer clients to appropriate internal and external resources in the DS case management system/model.
• Respond to clients, families/caregivers, service partners queries regarding case management model processes and procedures.
• Assists clients in identifying their strengths, needs and goals using a standardized intake triage tool
• Determine service streams (short or long term) and service pathways within the Centralized Case Management model.
• Collaborates with DSO-TR, service providers and community resources as needed.
• Carry a caseload of clients for purposes of providing case management supports
• Advocates with the client/family for appropriate resources as needed.
• Monitors the implementation of the individualized service plans and review effectiveness with the client/family on a regular basis and ensures continuity of service while in receipt of services within the case management model.
• Facilitates group education sessions.
• Strong documentation skills.
• Attends and participates in team meetings.
• Attends regular supervision with the manager.
• Identifies and reports high risk situations and serious occurrences as required.
• Ensures the regular and timely recording of case notes, client and service data as required by funders and FST policy.
• Attends case consultation meetings, training and staff development opportunities as required.
• Implements/participates in program evaluation and client record audits.
• Delivers service and conducts work in accordance with the Quality Assurance Measures and accreditation requirements.
• Represents FST at community planning/partnership tables as requested.
• Supervises students and/or volunteers.
• Performs other assigned duties as required.

**Working Conditions**

• Travel is required in and around Toronto
• Requirement for flexibility in schedule as required
• Requirement to work alone in the community and in client’s home

**Qualifications**

• Post-secondary degree in social work or a related field of study or equivalent combination of education and experience
• Minimum of three years of clinical/case management experience working with individuals with intellectual/developmental disabilities and families.
• Knowledge of referral processes within the developmental services sector
• Experience developing short
• and long-term individualized service plans at the intake/assessment level
• Knowledge and experience providing service and supports to those diagnosed with a Dual Diagnosis (i.e. Mental Health and Developmental Disability).
• Knowledge of evidence based practices and supports for individuals with developmental/intellectual disabilities.
• Knowledge of trauma informed approach to service delivery.
• Demonstrated assessment, formulation, planning, intervention and evaluation skills.
• Experience facilitating group education sessions.

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