Developmental Services Triage Case Manager

**Program**:
Options Adult***
**Contract**:
Temporary, Part-time; 21 hours per week; 9-month contract until September 2025
**Location**:
128A Sterling Rd with travel within the community and/or from a safe, home-based office as
required
**Salary**:
$57,258 - $70,524 per annum Grade 8 BU, pro-rated to hours worked
**Application Deadline**:
November 18, 2024, by 5:00 PM
**File Number**:
OPT #51-24 - with cover letter and resume
**E-Mail**:
**Mail**:
HR, 355 Church Street, Toronto ON M5B 0B2
**Web**:
familyservicetoronto.org

Grow with us

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years,
we have worked with individuals and families destabilized by precarious mental health and/or
socioeconomic circumstances, to achieve greater resilience and stability in more just and
supportive communities. We achieve this through our direct service work of intervention and
prevention which includes, case management, counselling, peer support and education;
knowledge building; and system-level work including social action, advocacy, community-building
and working with partners to strengthen the sector.

We’re proud of our people and culture We are constantly evolving what we do and how we do it.
Our work is grounded in the lived experience of the clients and the community. We celebrate

diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new
things.

The Opportunity

Reporting to the Options Program Manager, the Developmental Services Triage Case Manager
(DS-TCM) provides triage to all referrals received from Developmental Service Ontario - Toronto
(DSO-TR), conducts intake, determines service pathways, makes referral to appropriate program
and services, manages waitlist and referrals in an electronic client database(s). Provides goal
focused time-limited service to a case load of clients with developmental disabilities and their
families/caregivers. Develops and reviews individual service plans regularly with clients and their
families/caregivers. Provides information to help clients make informed choices; to access both
funded and non-funded community resources. The DS-TCM uses an individualized and person
- directed approach, focusing on the client’s strengths, facilitating inclusion and promoting skill and
knowledge development.

**Responsibilities**:

- Triage and assess clients’ referrals received from Developmental Service Ontario - Toronto

(DSO-TR) for case management support.
- Actively maintain and manage the DS case management referral and waitlist for Toronto

region.
- Inputs client data within electronic client record databases
- Refer clients to appropriate internal and external resources in the DS case management
- system/model.
- Respond to clients, families/caregivers, service partners queries regarding case
- management model processes and procedures.
- Assists clients in identifying their strengths, needs and goals using a standardized intake
- triage tool
- Determine service streams (short or long term) and service pathways within the
- Centralized Case Management model.
- Collaborates with DSO-TR, service providers and community resources as needed.
- Carry a caseload of clients for purposes of providing case management supports
- Advocates with the client/family for appropriate resources as needed.
- Monitors the implementation of the individualized service plans and review effectiveness

with the client/family on a regular basis and ensures continuity of service while in receipt
of services within the case management model.
- Facilitates group education sessions.
- Strong documentation skills.
- Attends and participates in team meetings.
- Attends regular supervision with the manager.
- Identifies and reports high risk situations and serious occurrences as required.
- Ensures the regular and timely recording of case notes, client and service data as required
- by funders and FST policy.
- Attends case consultation meetings, training and staff development opportunities as
- required.
- Implements/participates in program evaluation and client record audits.
- Delivers service and conducts work in accordance with the Quality Assurance Measures and
- accreditation requirements.
- Represents FST at community planning/partnership tables as requested.
- Supervises students and/or volunteers.
- Performs other assigned duties as required.

Working Conditions
- Travel is required in and around Toronto
- Requirement for flexibility in schedule as required
- Requirement to work alone in the community and in client’s home
- Qualifications
- Post-secondary degree in social work or a related field of study or equivalent combination of
- education and experience
- Minimum of three years of clinical/case management experience working with individuals with
- intellectual/developmental disabilities and families.
- Knowledge of referral processes within the developmental services sector
- Experience developing short