Bilingual Customer Service Associate

3 weeks ago

Markham, Canada Robert Half Full time

We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.

Responsibilities:

• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.

• Ensure all client personal details and insurance forms are accurately updated and securely maintained.

• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.

• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.

• Build strong relationships with customers by going above and beyond to meet their needs.

• Maintain detailed and organized records of all client interactions in the call centre database.

• Use predefined communication guidelines to address a variety of customer concerns effectively.

• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.

• Achieve qualitative and quantitative performance goals as part of a dynamic team.

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