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Bilingual Collections Specialist

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Markham, Canada Bilingual Source Full time

Bilingual Collections Specialist (French required)Introduction Ready to level up your career in financial services? Our client is looking for a driven and bilingual (French/English) Collections Specialist to join a growing team that's reshaping the automotive leasing experience. If you're proactive, customer-focused, and thrive on solving problems, this could be your next big move.What You’ll Do You’ll be the go-to person for helping customers get back on track. From resolving payment issues to coordinating with legal teams and bailiffs, your work will be critical to keeping accounts healthy and relationships strong. Every call, email, and solution you deliver will make a direct impact — and help shape your path forward.ResponsibilitiesProactively manage lease accounts in arrears, including NSF and banking issuesRespond to customer inquiries and resolve deficiencies through phone, email, and Salesforce case queuesOffer tailored payment solutions and communicate next steps clearlyCoordinate insurance-related issues and resolve claimsDraft and issue formal demand letters and noticesEscalate accounts for potential repossession or terminationPartner with external repossession agents and internal maturity teamsTrack and manage files with third-party collection agenciesEnsure accurate invoicing of all collection-related feesSupport legal, dealership, and estate-related lease issuesHandle communication and documentation with insolvency trusteesFocus on one-call resolution and superior service deliveryQualificationsFluent in French and English, both spoken and written2+ years of experience in collections or financial servicesStrong communicator with natural problem-solving instinctsProficient in Microsoft Word, Excel, and PDF WriterAutomotive or leasing industry experience is a plusFamiliarity with Salesforce and skip tracing is an assetOrganized, independent, and ready to take initiativeBenefitsCompetitive compensation packageFull health and dental coverageHybrid work flexibilityGenerous vacation timeConvenient office locationEntrepreneurial team with a supportive cultureWhy Work with Us This is your chance to join a fast-moving company where your work is recognized, your growth is supported, and your voice matters. You’ll be part of a team that values resourcefulness, encourages innovation, and celebrates wins. Whether you're looking to build your expertise or step into leadership, this role opens doors. If you're passionate about people, process, and progress — we want to hear from you.