Bilingual Order Management Representative

2 weeks ago


Vaughan, Canada Bilingual Source Full time

Introduction

Our client is seeking a dependable, detail-oriented Bilingual Customer Service Representative to join their Concord, Ontario office. This is a fully in-office position, ideal for someone who thrives in a structured environment and values long-term stability. Fluency in French and English is required.

What You’ll Do

You will manage full-cycle sales orders, support internal teams, and serve as a key point of contact for clients in the food and grocery sector. Your work will directly support the outside sales team and ensure timely, accurate order processing.

Responsibilities

- Enter and manage approximately 20 customer orders daily using a proprietary ERP system
- Coordinate with outside sales to provide order updates
- Follow up with accounting on credit terms and with purchasing on non-inventory items
- Manage RMAs and track open orders
- Distribute orders internally for shipping
- Run daily reports to expedite open sales orders
- Communicate effectively with internal departments

Qualifications

- Fluently bilingual in English and French, both spoken and written
- 2 to 3 years of experience in order entry or customer service within a product-focused environment
- Strong data entry skills with high attention to detail and accuracy
- Confident communicator with excellent organizational skills
- Post-secondary education required
- Must be willing to complete a criminal background check post-offer

Benefits

- $50,000 to $55,000 base salary (up to $60,000 for highly experienced bilingual candidates)
- 3 weeks vacation
- Full benefits: Health, Dental, Life, AD&D with 100% premiums paid by the company
- LTD coverage (employee-paid)
- RRSP match up to 2% of salary, effective from day one
- Free on-site parking

Why Work with Us

Join a global company with over 10,000 employees worldwide and a strong Canadian presence. Our client offers a supportive, professional workplace with a focus on consistency and reliability. You’ll be part of a small, stable team with opportunities to grow within the organization, just as your predecessor did.



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