Bilingual Customer Service Representative

1 week ago

Vaughan, Canada Altium Packaging Full time

Altium Packaging, Our Culture Differentiates Us_

We are an essential business and still hiring during the COVID-19 pandemic

We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.
- Our Guiding Principles_
- Act with Integrity & in Compliance
- Drive Value Creation
- Be Disciplined Entrepreneurs
- Focus on the Customer
- Act with Humility
- Treat others with Dignity and Respect
- Seeking Fulfillment in your Work

The Bilingual Customer Service Representative serves as the primary liaison between Altium Packaging and its customers for all service and delivery related functions. This includes order management, planning (supply and demand), freight coordination, and all corresponding customer communications. In short, the position oversees and ensures the overall customer experience for both sites. This includes a deep understanding of the inventory and production schedule at each facility to maximize service.
- JOB SUMMARY:

- JDE Sales Order entry & maintenance
- Syteline Sales Order entry & maintenance
- Communicate order production and delivery status to multiple customers
- Develop and maintain transportation schedule for multiple carriers
- Communicate transportation schedule to freight carriers and plant warehouse teams
- Work with plant operations team to develop production schedule based on existing customer orders and customer forecasts for each location
- Field and acknowledge customer quality complaints, and work with Operation team to facilitate communications on plant findings and resolution.
- Shipping verification
- Invoicing verification
- Generate Credit Memos when needed
- Fluidly bilingual in English and French
- A highly communicative person with excellent problem solving abilities
- Prior manufacturing experience is desired
- Two years prior customer service experience is required
- Knowledge of MS Office is required
- Ability to prioritize and multi-task
- We Believe in Rewarding our Most Important Resource - Our People_
- We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package.We offer health, dental, life and disability insurance plans to support the well-being of our employees. In addition, we offer public holidays and time off to promote work-life balance. We also invest in our people by offering tuition reimbursement programs as well as learning and training opportunities. Altium Packaging sites offer rewards and recognition programs as well as opportunities for its employees to make a difference in their communities.
- Equal Access to Employement Program_
- Take your career to the next level at Altium Packaging_

  • Bilingual Customer Service Rep

    2 days ago

    Vaughan, Ontario, Canada Bilingual Source Full time $600,000 - $720,000 per year

    Bilingual Customer Service Representative – North York (On-site)Salary:$50,000–$60,000 + Annual BonusLocation:North York, ON (On-site, Monday to Friday, 8:00 a.m. – 4:30 p.m.)Are you a bilingual customer service professional who thrives in a fast-paced, team-oriented environment? We're seeking aBilingual Customer Service Representativeto support...

  • Bilingual Order Management Representative

    2 weeks ago

    Vaughan, Canada Bilingual Source Full time

    IntroductionOur client is seeking a dependable, detail-oriented Bilingual Customer Service Representative to join their Concord, Ontario office. This is a fully in-office position, ideal for someone who thrives in a structured environment and values long-term stability. Fluency in French and English is required.What You’ll DoYou will manage full-cycle...

  • Bilingual Order Management Representative

    2 weeks ago

    Vaughan, Canada Bilingual Source Full time

    Introduction Our client is seeking a dependable, detail-oriented Bilingual Customer Service Representative to join their Concord, Ontario office. This is a fully in-office position, ideal for someone who thrives in a structured environment and values long-term stability. Fluency in French and English is required. What You’ll Do You will manage...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vaughan, Canada People Corporation Full time

    Bilingual Customer Service Representative page is loaded## Bilingual Customer Service Representativeremote type: In-Personlocations: ON - BPA L183 - Vaughantime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR471/*This is a 12 month contract position /*Fluency in English & Spanish is required for this role The Bilingual...

  • Bilingual Customer Service Representative

    5 days ago

    Vaughan, Canada Benefit Plan Administrators Services Limited Full time

    This is a 12 month contract position - Fluency in English & Spanish is required for this role Working Hours: 9:00am to 5:00pm Monday, Tuesday, Thursday 9:00am to 5:00pm Wednesday; 12:00pm to 8:00pm two Wednesdays/month 8:30am to 4:30pm Friday 7:00am or 8:00am to 12:30pm Saturday (twice/month) Overtime may be required to ensure customer services staff is...

  • Bilingual Customer Service Representative

    3 days ago

    Vaughan, Canada BLAKLADER WORKWEAR CANADA Full time

    Sustainable Workwear Brand seeking an energetic Bilingual Customer Service Representative for a unique position in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes. **Job description** Seeking a dependable French/English speaking individual who is always on time, works autonomously, and...

  • Bilingual Customer Service Representative

    1 week ago

    ON - BPA L - Vaughan, Canada People Corporation Full time $45,000 - $65,000 per year

    *This is a 12 month contract position*Fluency in English & Spanish or Italian is required for this roleThe Bilingual Customer Service Representative provides accurate policy benefit information on the phone, face to face and by via email to members, covered under the L.I.U.N.A. Local 183, Canadian Construction Workers Union (CCWU) Member's Benefit Trust...

  • Bilingual Customer Service Representative

    2 weeks ago

    Vaughan, Canada Lynden International Logistics Co. Full time

    **SUMMARY**: This position is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer....

  • Bilingual Customer Service Representative

    1 week ago

    Vaughan, Canada Lynden International Logistics Co. Full time

    **SUMMARY**: This position is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer....

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Medavie Inc. Full time

    Bilingual Customer Service Representative (Remote) page is loaded## Bilingual Customer Service Representative (Remote)remote type: Remotelocations: Montreal, Québectime type: Full timeposted on: Posted Todayjob requisition id: R-256181**Position Type:**PermanentIf you’re looking for a fulfilling career that can make a real difference in your...