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Service Manager

1 month ago

Regina, Canada Welldone Mechanical Services Full time

If it's not done well, it's not Welldone

Join our growing team at Welldone Mechanical Services, Regina SK.

Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC, plumbing and electrical services in Regina since 1965. We offer service, maintenance, and repairs options for residential, commercial and light industrial equipment.

We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to residential homeowners, and our commercial and light industrial customers.

We are looking for an HVAC Service Manager to support and lead our HVAC service department and take care of our customers.

We pride ourselves on offering an environment where our employees feel like they are joining a team AND becoming a part of an organization that genuinely cares about your success. We're committed to more than just working together and strive to help each employee reach their career goals.

POSITION: HVAC Service Manager

PAY: $80,000 - $130,000 annually

WORK HOURS: Monday through Friday

LOCATION: Regina, SK

WHAT WE HAVE TO OFFER:

1. Locally owned and operated
2. Stability and growth with year-round work
3. Company-paid education & industry training
4. Team events
5. Positive culture motivated by continuous improvement
6. High standard of professionalism in "who we are and what we do"

BENEFITS:

- Medical and Dental insurance; 100% paid premiums by employer
- Life insurance
- AD & D and Long-Term Disability
- Employee Assistance Program
- 3 weeks paid vacation time / 120 hours
- 11 paid holidays
- RRSP with company match program
- Company Phone Plan
- Vehicle allowance

WHAT YOU WILL BE DOING:

- Oversee and manage the daily operation of the service department
- Promote a positive workplace culture
- Providing leadership and direction to the team, with training and evaluation of job performance
- Quality assurance of all service reports (auditing for quality and consistency)
- Support technicians in the field
- Manage service projects and maintenance agreements. Effectively price and recommend maintenance programs.
- Working with the management team regarding profitability and P&L
- Ensure cost-effective and efficient use of equipment, tools, and materials while ensuring efficient field operations
- Ensure completion of job tickets in BuildOps
- Fostering excellent relationships and communication with customers and resolving issues
- Provide quotes for repairs or installations of HVAC systems
- Daily working in BuildOps

REQUIREMENTS / SKILLS:

- 5 + years of formal management experience
- Continues improvement mindset
- P&L experience
- Direct experience working with customers and problem-solving
- Ability to make sound decisions and solve problems involving varied levels of complexity, ambiguity, and risk
- Strong leadership skills
- Strong communication skills - both written and oral
- Technology savvy: Microsoft Office Suite, CRM / ERP (customer database experience)
- HVAC industry experience desired but not required
- Bachelor's degree or higher education in Engineer, Business Administration or similar education desired
- Valid driver's license and insurable driving record

We are an Equal Opportunity Employer and value:

Humility: Actively pursues learning and improvement, values input from others and demonstrates openness to acknowledging and learning from mistakes.

Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.

Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.

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