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Service Manager

4 weeks ago

regina, Canada Farm Credit Canada Full time

Closing Date (MM/DD/YYYY):

03/04/2025

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$90,710 - $122,726

Shape how FCC delivers services that meet employee needs and align with strategic objectives. Collaborate with cross-functional teams, leverage best practices, and drive continuous improvements that enhance user satisfaction, operational efficiency and long-term value creation.

What you’ll do:

  • Manage and optimize service offerings to align with business goals and evolving customer needs
  • Collaborate across product teams, stakeholders, and vendors to ensure seamless, high-quality service delivery
  • Monitor service performance, identify opportunities for enhancement, and drive improvements using a Continual Improvement Registry (CIR)
  • Apply best practices and recognized service management frameworks to maintain reliable, efficient, and valuable service operations

What we’re looking for:

  • Strategic thinker with strong analytical skills who can interpret data and drive informed decisions
  • Skilled communicator who influences without authority and fosters cross-functional collaboration
  • Proactive problem-solver who identifies service gaps and delivers practical, impactful solutions
  • Results-oriented professional who thrives in dynamic environments and embraces continuous improvement
  • Empathetic leader who anticipates and responds to the needs of internal stakeholders and end-users

What you’ll need:

  • A degree in business administration or computer science
  • At least 8-10 years of IT customer service, technical, or dev ops, including
  • 4-6 years in a service delivery role or project management role
  • ITIL Foundation certification
  • Familiarity with project management and design thinking practices