Manager, IT Service Management
4 days ago
Manager, IT Service Management (ITSM) - INF004882
Employment Type: Permanent Full-time
Location(s)
SK
Salary Range: $48.255 - $61.691 Hourly
Why eHealth?
We may be biased, but eHealth Saskatchewan is the place to be right now As a result of a province-wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique opportunity to create, build, improve, and leave their mark on a growing organization.
We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high-quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front-facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users.
About the Role:
Reporting to the Director, Operational Support Services, the Manager, IT Service Management (ITSM) will oversee day-to-day service management, operational support, quality and standards, and recruitment for Operational Support Services. This includes leading the development of an ITIL Centre of Excellence and maintaining and communicating ITIL processes and standards. This role is responsible for ensuring high-quality IT service management across multiple teams, with a focus on service excellence, ITIL standards, and customer experience.
The individual is part of a management team who collaboratively manages the first point of contact and customer support for critical applications within the Saskatchewan health sector and for MySaskHealthRecord services for Saskatchewan citizens. This position will facilitate communication among health sector stakeholders, including executive management, end users, and the public as required, while working collaboratively with technical experts and vendors. With patients and the public at the forefront, the Manager will ensure that eHealth's programs, technology, and tools remain a top priority and functional for those who need them most.
Key Responsibilities:
1. Manage the requirements, tracking, maintenance, and continual improvement of ITSM tools, ensuring alignment with organizational objectives.
2. Lead decommissioning tasks of legacy ITSM applications, and work with technical teams to ensure smooth transition to modern solutions.
3. Oversee Service Desk standards, ensuring the highest level of customer experience and service delivery.
4. Develop and lead an ITIL Centre of Excellence, establishing and ensuring ITIL best practices and continuous service improvement.
5. Lead ITIL process adoption and improvement initiatives in alignment with the organization's ITSM transformation strategy.
6. Establish, implement, and communicate quality assurance frameworks, ITIL processes, and governance structures across all teams.
7. Drive the standardization and optimization of ITSM processes across Service Desk, Knowledge Management, and the IT Operations Centre (ITOC).
8. Work collaboratively with healthcare stakeholders, end users, and technical experts to ensure seamless IT service management and manage escalations, confidential IT requests, audits, and reviews.
9. Enhance ServiceNow capabilities, leveraging its full potential for automation, reporting, and service improvement.
10. Establish and monitor service quality metrics, SLAs, and KPIs to ensure performance targets are met.
11. Advocate and work collaboratively on ITSM process improvements by partnering with IT leadership and business stakeholders.
The ideal candidate will be a resilient leader who demonstrates:
1. Progressive experience in linking strategy and operations, IT policies, frameworks, and practices;
2. Superior communication, problem-solving, accountability, systems management skills, and a solid track record in initiating and supporting collaborative work and innovative solutions;
3. Knowledge of public sector budgeting, forecasting, accountability, and decision-making processes;
4. Understanding how to advance the strategic and corporate work of the organization and the goals of government overall;
5. Change agent with a proven track record in leading dynamic and diverse teams through province-wide changes and times of uncertainty;
6. Ability to navigate and build strong relationships in a large, complex multi-enterprise environment;
7. Extensive leadership experience that enables you to lead, direct, and manage a team of professionals;
8. Ability to think critically and view issues and challenges from multiple perspectives;
9. Reputation for integrity and a focus on service excellence.
Experience & Qualifications:
1. Demonstrated experience managing ITSM tool requirements, tracking, maintenance, development, and continuous improvement tasks and initiatives.
2. Proven ability to manage decommissioning tasks for legacy ITSM applications.
3. At least five (5) years of experience in the IT services field.
4. Knowledge of ITIL principles, processes, and frameworks.
5. Advanced computer skills and knowledge of systems and applications, such as ServiceNow administrator functions, Active Directory, and account management systems, and interdependencies of accounts.
6. Advanced computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
7. Strong leadership skills, writing, and presentational skills.
The successful applicant will have a mix of a strategic mindset, relatable educational and/or experienced background in IT Services, and knowledge of service level agreements, queue management, and continuous improvement. They will need to be able to paint the strategic picture for those around them while understanding the operational nuances that drive the business. Curiosity, innovation, and the ability to learn new subjects and apply them into practice will also be critical.
We offer:
1. Dynamic work environment with opportunities to create and build;
2. A physical wellness flex benefit program;
3. A comprehensive benefits package, including pension;
4. Paid vacation, scheduled days off and other types of leaves (maternity/paternity/adoption/family/personal leave, sick leave).
If this role sounds like the opportunity you have been looking for to challenge yourself, make a difference in people's lives, and display your abilities – we would love to hear from you.
We are committed to workplace diversity.
#J-18808-Ljbffr
-
Project Manager
3 days ago
Regina, Saskatchewan, Canada Abacus Service Corporation Full timeJob Description This Project Manager will join an existing team and be responsible for leading the team, which consists of technical, business subject matter experts, and vendor partners; and managing the end-to-end process of data conversion and migration for a large-scale project. The ideal candidate will have a proven track record in the project...
-
IT Infrastructure Manager
7 days ago
Regina, Saskatchewan, Canada The Regina Police Service Full timeJob DescriptionThis role involves leading a team of IT professionals in the design, implementation, and maintenance of computer communication networks within the Regina Police Service (RPS) and between organizations.Key Responsibilities:Design and implement secure network architectures, including firewalls, web email content filtering, virus protection, and...
-
Service Manager
2 weeks ago
Regina, Saskatchewan, Canada Farm Credit Canada Full timeClosing Date (MM/DD/YYYY): 03/04/2025Worker Type: PermanentLanguage(s) Required: EnglishTerm Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $90,710 - $122,726Shape how FCC delivers services that meet employee needs and align with strategic objectives. Collaborate with cross-functional...
-
Service Manager
3 weeks ago
Regina, Saskatchewan, Canada Welldone Mechanical Services Full timeIf it's not done well, it's not WelldoneJoin our growing team at Welldone Mechanical Services, Regina SK.Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC, plumbing and electrical services in Regina since 1965. We offer service, maintenance, and repairs options for residential, commercial and light industrial...
-
IT Service Management Specialist
3 days ago
Regina, Saskatchewan, Canada Government Of Saskatchewan Full timeJob OvervieweHealth Saskatchewan is a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high-quality health services across the entire province. As a resilient leader, you will have the opportunity to create, build, improve, and leave your mark on a growing organization.About the Role:The Manager, IT...
-
Customer Service Manager
23 hours ago
Regina, Saskatchewan, Canada Shoppers Drug Mart Full timeJob DescriptionThe Customer Service Manager is responsible for managing the resources of the Cash Department. This includes human, physical, and financial resources.The Customer Service Manager works with other store departments to achieve store objectives and provides exceptional customer service.
-
Healthcare Operations Manager
7 days ago
Regina, Saskatchewan, Canada Abacus Service Corporation Full timeWe are seeking an exceptional Healthcare Operations Manager to join our team in Regina. As a key leader in the Saskatchewan healthcare system, you will play a vital role in achieving our province's healthcare goals by developing and executing operational and business plans.The successful candidate will possess a deep understanding of healthcare operations...
-
IT Service Management Professional
4 days ago
Regina, Saskatchewan, Canada Government Of Saskatchewan Full time**About eHealth Saskatchewan**eHealth Saskatchewan is a dynamic organization that focuses on digital technologies to enable, support, and enhance high-quality health services across the province. We are a Treasury Board Crown Corporation with a unique opportunity for growth and development.The ideal candidate will be a resilient leader who demonstrates...
-
Financial Services Manager
3 days ago
Regina, Saskatchewan, Canada Cpask Full timeAbout CpaskCpask is a leading educational institution dedicated to fostering lifelong learning and community engagement. Our core values of Compassion, Belonging, Integrity, Collaboration, and Curiosity guide our work in ensuring students have the best possible opportunities for success.Role OverviewThe Finance Supervisor leads a team of staff in providing...
-
Regina, Saskatchewan, Canada Axiom Management Corp. Full timeLocated in downtown Montreal, we are a high growth, international food products marketing company whose customers include some of the largest retailers in North America and Asia. We have an extremely customer driven business model, where we strive to provide the best possible value to our customers. We are currently in a growth-oriented phase with a focus on...
-
Memorial Services Manager
3 days ago
Regina, Saskatchewan, Canada Arbor Memorial Inc. Full timeCompany OverviewArbor Memorial is a trusted provider of care and comfort for families across Canada. Our commitment to delivering personalized and compassionate services has earned us a reputation as a leader in the funeral profession. With a focus on fostering a diverse culture of inclusivity and belonging, we encourage all qualified candidates to...
-
District Service Manager
2 weeks ago
Regina, Saskatchewan, Canada General Motors Full timeDistrict Service Manager - SaskatchewanDistrict Service Manager - SaskatchewanRemote: This position does not require the employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships on a recurring...
-
Customer Service Manager
7 days ago
Regina, Saskatchewan, Canada SaskTel Full timeAt SaskTel, we are seeking an exceptional leader to spearhead our Customer Care Centre.OverviewAs the key figure in this role, you will be accountable for driving excellence in customer service, productivity, and sales objectives. Your vision and leadership will shape the ongoing development of our sales channel and empower employees to make decisions based...
-
Manager, Audit Services
4 weeks ago
Regina, Saskatchewan, Canada Saskatchewan Liquor & Gaming Authority (SLGA) Full timeThe Saskatchewan Liquor & Gaming Authority is seeking a self-motivated and detail-oriented individual to provide support as a Manager, Audit Services within the Audit Services Branch.This position is required to work on-site.The Manager, Audit Services is responsible for overseeing all audit work conducted by the audit branch staff. This role includes...
-
Manager, Audit Services
12 hours ago
Regina, Saskatchewan, Canada Saskatchewan Liquor and Gaming Authority Full timeThe Saskatchewan Liquor & Gaming Authority is seeking a self-motivated and detail-oriented individual to provide support as a Manager, Audit Services within the Audit Services Branch.This Position Is Required To Work On-site.The Manager, Audit Services is responsible for overseeing all audit work conducted by the audit branch staff. This role includes...
-
Healthcare Dining Services Management
7 days ago
Regina, Saskatchewan, Canada Healthcare Services Group Inc. Full timeJob DescriptionThe Certified Dietary Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and company policies to consistently provide quality dining services.
-
Manager, Audit Services
4 weeks ago
Regina, Saskatchewan, Canada Saskatchewan Liquor & Gaming Authority (SLGA) Full timeJob Title: Manager, Audit ServicesJob Summary:The Saskatchewan Liquor & Gaming Authority is seeking a self-motivated and detail-oriented individual to provide support as a Manager, Audit Services within the Audit Services Branch.Key Responsibilities:Direct or coordinate the execution of specific operational and compliance audits as outlined in the Audit...
-
Food Service Management Specialist
7 days ago
Regina, Saskatchewan, Canada COMPASS GROUP CANADA Full timeRole DescriptionThe Catering Manager role at Compass Group Canada involves overseeing the logistical aspects of catering events, ensuring that all necessary arrangements are made and executed flawlessly. This includes collaborating with clients and internal stakeholders to develop customized solutions that meet their needs.Main Responsibilities:- Develop and...
-
Director of Funeral Services Management
7 days ago
Regina, Saskatchewan, Canada Arbor Memorial Inc. Full timeAbout Us:At Arbor Memorial, we are committed to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members. We strive to provide accessible and barrier-free employment practices, encouraging all qualified candidates to apply.Job Description:The Funeral Home Manager will oversee the day-to-day operations of our...
-
Strategic Service Manager
1 hour ago
Regina, Saskatchewan, Canada PeopleToGo Full timeJob DescriptionThe Experiential Retail Experience Curator will be responsible for creating and implementing strategies to enhance the customer experience and drive loyalty. This individual will lead a high-performing team to achieve sales targets and operational excellence.Key Responsibilities:Create and implement strategies to enhance the customer...
