Only 24h Left Administrator, Payments and Cash Management

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Administrator, Payments and Cash Management

Feb 19, 2025

Job Type: Full Time

myWork Options: In-person, Hybrid

Starting Salary Range: $49,000-$56,400

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- References

Job Purpose

The Administrator, Payment and Cash Management is responsible for providing product and service support to the PCM team and members by executing administration and operational tasks. The Administrator provides some sales support to the Relationship Managers and ensures that all member information is attained and maintained with the PCM products. Their product and service provision is appropriate to their needs and as directed by the Relationship Managers and the Associate, PCM. The Administrator supports the Commercial Products and Services team as necessary.

Accountabilities

- Working with the Associate, PCM, ensure that members are configured within Commercial Online Banking and AFT according to their needs and the Relationship Managers' direction.
- Responsible, with the Associate, for providing regular reporting on product and service usage to Commercial management. Some analysis may be required to ascertain profit/cost to the business unit.
- Responsible for maintaining accurate customer files for Commercial Online Banking and AFT, including some direct member communication.
- Responsible for maintaining accurate, appropriate records, forms and files of activities as required for due diligence for the business unit.
- With the Associate, PCM is responsible for the preparation, communication, and correct execution of Commercial Online Banking and AFT set up by our service partner.
- Responsible for the monitoring and management of the department mailboxes, including responding or escalating appropriately.
- Responsible for reviewing PCM agreements for completeness and communicating any deficiencies to Relationship Managers. Supports Associate, PCM in Account analysis, reporting and, at times, making recommendations to Relationship Managers.
- Responsible for coordinating regular department pricing reviews, including data gathering.
- Support the department in monitoring and analyzing competitor products and services.
- Responsible for ensuring that user configuration changes (password resets, queries, modifications to access), as requested by Relationship Managers, associates or members, are executed accurately and on a timely basis.
- Responsible for providing user support to members on system use and simple troubleshooting. Responsible for appropriate escalation of more complex issues following the established escalation process.
- Responsible for providing product and service materials and documentation and service and technical support to Relationship Managers as necessary.
- Responsible for supporting the Commercial team in providing the business members with excellent customer service concerning all CCS's commercial products and services regardless of their product and service needs.

Skills and Qualifications

- At least 2 years of experience in retail or commercial banking or cash management is preferred.
- At least 2 years of experience providing administrative support to a busy department or a comparable mix of experience.
- 2 years of experience with user administration of a business system is preferred.
- High School Diploma plus some additional post-secondary courses.
- Additional post-secondary courses in business administration or accounting are required. A degree in Business/Commerce or other relevant designation is considered an asset for future mobility.
- Proficient knowledge of financial statements and accounting principles.
- Proficient in data analysis.
- Proficient knowledge of commercial and personal credit analysis, including processes and the underlying policies and security and legal considerations.
- Proficient in ensuring regulatory and corporate governance practices, policies and controls are supported in department due diligence processes and procedures (i.e. Operational risk or AMLATF).
- Proficient knowledge and experience in deposit and cash management services as well as CCS Commercial Products and Services.
- Proficient knowledge of computers, MS Office Suite (Word, Excel, Outlook, PowerPoint).

Equity, Diversity & Inclusion at Coast Capital

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.

Why join Coast Capital Savings?

- Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
- Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
- We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
- Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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