Partnerships Manager

Relay is the all-in-one, collaborative money management platform focused on delivering a human-centric customer experience for employer SMBs. Relay helps small businesses be ‘on the money'.

Overview

Relay has an amazing story to tell to SMBs, and working with the companies that our customers trust is an excellent way to communicate that message, attract new customers, and build our brand. Partnerships will be a defining channel for Relay’s growth. As our Partnerships Manager, reporting to our Partnerships Lead, you’ll play a key role in scaling with existing partners, driving high-quality leads through partner marketing, and creating an outsized business impact.

Responsibilities

- Manage day-to-day relationships with our active partners, identifying and unlocking opportunities for growth, and ensuring they receive timely support, data, and insights
- Build clear reporting and analyze data that helps Relay and partners understand performance and opportunities for improvement
- Own the partner marketing cycle: planning, scheduling, executing, and optimizing campaigns. Develop content, create assets, and draft messaging when necessary
- Identify, establish, and foster relationships with the top software companies that our customers are using
- Build alignment across marketing, sales, and other internal teams, as well as external stakeholders, to deliver on partner KPIs

Qualifications

- You have 3+ years of experience in Partnerships, Marketing, Sales, or a related field (unique backgrounds are encouraged to apply)
- You have independently owned complex projects, either internally or externally, that drove material company impact
- You love working with people and nurturing long-term relationships
- You love systematic execution: you are a strong project manager who can navigate internally to bring a project to life and coordinate internal stakeholders to deliver within timelines
- You're metrics-oriented and results-driven: you have created tangible company and customer value and don’t shy away from quantitative targets
- You have a get it done mindset: from pitching world-class partnerships, to dealing with customer support issues, to planning and running marketing campaigns, nothing will be too big or small for this individual
- You are passionate and dedicated to your craft: you love learning, growing, and doing career-defining work is what excites you. You bring a learner's mindset
- You're a craftsperson: you can take a vision, ask probing questions, adjust where necessary, and execute
- You're proactive, self-sufficient, and capable of creating structure and direction for yourself and others

Bonus Points

- You have experience in fintech, startups, and/or the SMB space
- You have functional knowledge of SQL, BI tools (Metabase/Tableau), Google Sheets/Excel Sheets, and Salesforce

Our Commitment to You

- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full‑time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.
- Dog-friendly space: our office is 100% floof-friendly.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we celebrate wins with two annual company-wide get-togethers, quarterly team events, happy hours, and networking opportunities with industry leaders.

The Interview Process

- A 15-minute introductory Google Meet with our Partnerships Lead
- A 45-minute deep-dive Google Meet with our Partnerships Lead
- A 45-minute in-person interview with a member of the Leadership team
- A take-home case study followed by a 60-minute Google Meet with members of our marketing and sales teams

Why Relay Might Be the Perfect Fit For You

- You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
- You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
- You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
- You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
- You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
- You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
- You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
- You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important to Us

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.

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