Customer Care Representative
3 weeks ago
- Collaborating with the sales team to acquire and retain customers.
- Building and maintaining strong customer relationships.
- Conducting regular follow-up calls to provide updated pricing quotes.
- Following up on sales leads to drive new business opportunities.
- Promoting the company’s products and services actively and consistently.
- Assisting in enhancing the company’s sales programs, products, and services.
- Responding to customer inquiries regarding supply chain solutions.
- Documenting and resolving customer complaints, or escalating them to the appropriate department as needed.
- Updating and maintaining detailed customer profiles.
- Generating timely and informative reports on sales calls for management using the company’s CMS software.
Qualifications
- Excellent communication skills to interact effectively with customers and team members.
- Strong persuasive abilities and a results‑driven approach to achieving goals.
- Enthusiastic and motivated to exceed expectations.
- Proven ability to use efficient prospecting methods for developing clientele.
- Strong organizational skills to manage tasks and priorities effectively.
- Proficiency in Windows‑based programs, including Lotus Notes, Excel, Word, PowerPoint, and CMS (Customer Management System).
- A willingness to learn and grow within this role and the company.
Application Procedure
This position offers a career path with many opportunities in an ever‑growing company within a thriving global industry. Qualified candidates should forward their C.V. along with a cover letter to:
Human Resources
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