Medical Assistant

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Overview

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Anticipated Start - End Date: 11/17/2025 -

Reason for Term:

FTE: casual

Work Arrangement: In Person

Daily Hours Worked: 8 or 10 hours

Annual Base Hours:

Rotation Calendar:

OUR VISION, MISSION & VALUES:

Women’s Health Clinic (WHC) provides accessible, woman-centred services, creates strategic partnerships and advocates for system change. We work toward the vision of having equitable health and wellness services within and beyond WHC, delivered through a feminist lens. All our work is guided by our values – choice, inclusion, social justice, innovation and integrity.

WHC EXPECTATIONS:

Every employee is expected to contribute to the mission, vision and values of WHC, and the achievement of its strategic plan through collaboration and teamwork. Employees are expected to consistently attend work, function within WHC’s principles of services, contribute to the quality of our services for clients and look for ways to improve our overall effectiveness and enhance client experience. Employees will respect each other, clients and members of the public and create an environment where clients have the information, knowledge and support they need to achieve their individual health and wellness goals.

WHC PROMISE:

WHC will provide employees with a respectful, healthy and safe work environment and compensate and recognize employees in a fair and meaningful way. We will provide employees with opportunities to participate in planning and decision-making and to communicate your concerns, ideas and suggestions. We will listen and be responsive. We will support employee growth and development through a culture of coaching, learning and encouragement.

Job Stream: B

Union Classification: Medical Assistant

Position: Medical Assistant/Birth Centre Assistant

Position Reports to: Team Leader (Abortion, Birth Centre, Medical Program)

POSITION SUMMARY: To provide program and client service support functions in accordance with WHC policies and procedures to maintain consistent and high quality programs and services. Hours of work may include day, evening, weekend and on call hours. There are some designated bilingual positions that require proficiency in listening and speaking in both official languages (French and English).

Job Specific Day To Day Activities

- Provide welcoming and inclusive reception and registration services to clients and visitors of WHC

- Maintain WHC security systems and procedures and manage disturbances or crises in the reception area and respond to emergency situations; alert practitioners or management of any observed issue with clients or facilities

- Provide health information relevant to clients and their support people and make referrals to other services and or community information if required

- Conduct brief assessments to intake clients and enter client information into the Electronic Medical Record (EMR) in conjunction with EChart

- Provide clinical support to practitioners (physicians, nurses, nurse practitioners, midwives) by completing tasks and document management in the EMR

- Create, update and maintain practitioner appointment templates and schedule appointments

- Support and organize client access to the WRHA Language Access Program

- Prepare and clean clinical areas, group and counselling rooms before and after each client/group

- Clean and maintain clinical equipment and instruments while complying with all infection control and health and safety guidelines

- Process laboratory specimens and perform pregnancy tests (as a delegated function from a medical practitioner) while complying with all infection control and health and safety guidelines

- Handle and dispose of blood, bodily fluids and medical waste (urine, feces, vomit, products of conception and placentas) while complying with all infection control and health and safety guidelines

- Physically assist practitioners in escorting clients and or support people to client service areas and provide orientation to site

- Collect and data enter statistical information for WHC to assist in program planning and evaluation

- Assist with the orientation/training of staff and students

- Handle cash, debit, credit cards and receipts

- Provide on-call clinical services support evenings, weekends and overnight (if required)

Education/Experience:

- Completion of high school or equivalent program of studies

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