Application Support Analyst

Responsibilities

This is a central and dynamic position, and you will be part of a regional diverse team that oversees US based real-time payment applications that are directly connected to Fedwire and Chips. There are currently 6 members on this team including your manager: 3 Java Developers and 2 Production Support Analysts. In this role you will gain in-depth exposure to both the business and technology aspects of our Payment team.

We look for business partnerships to undertake complex challenges, and we take pride in the value we create. For us, SQL and Java are just languages to express our ideas. We have the freshness and passion of FinTech tackling the challenges of a major international bank. We believe that all team members require a thorough understanding of all aspects of the software development cycle and the business in which our software operates.

Technical Stack

JAVA │ SQL │ Python │ Selenium │ PowerShell │ GIT │ Jenkins │ Docker │ Kubernetes │ Unix/Linux

In this role, you will oversee the following missions:

- Providing technical and functional support (level 2 and 3) for our Payment applications, solving production system issues and reporting incidents to the appropriate chain of command.
- Developing applications to automate manual operational tasks as well as build custom, real-time, monitoring tools and reports.
- Performing post-deployment testing of new releases (quality assurance).
- Building and developing new features.
- Helping the team to improve the CI/CD practices and to automatize tasks.
- Communicating with different stakeholders in connection with applications failures, document and track case study issues and create remediation plans.
- Having a good understanding of the regulated environment you will operating in.
- Having a good understanding of the business requirements and optimize future procedures, with respect to our internal standards and ITIL processes.
- Taking part to the projects and the transversal tasks of the service.
- Willing to work on a shift and on-call rotation, with occasional weekend requirements.

Skills and Qualifications

Competencies

- At least 3 years in an Application Support / Production Support / DevOps Support position.
- University degree in computer science, DEC or equivalent technical Certifications.
- Ability to work in a fast-paced, complex work environment.
- Given the nature of our business, ability to work under pressure.
- Effectively manage the customer relationship with the end-user community.
- Good understanding of the Agile and Continuous delivery.
- Strong analytical and problem-solving skills.

Technical Must Have

- Comfortable working on UNIX/Linux and Windows environments.
- Prior work experience or desire to further develop Java Programming skills.
- Prior experience in test driven environments.

Bonus skills

- Experience in payments (SWIFT, Montran, Ach Plus, Fedwire, Chips).
- IBM MQ Series.
- Previous experience with a real-time interface design.
- Knowledge of Capital Market and Investment Banking Activities.

Language: French, English. Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Our Benefits

- Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 Vacation days + 4 personal days

- Supportive Maternity, paternity, parental and adoption leave policy

- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)

- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family.
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees varied training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others).

Business Insight

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

Our Culture

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/).

D&I

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients. Our Diversity & Inclusion Vision:

- Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate.
- Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents.
- Engage our community and marketplace, and position the organization to meet the needs of all its clients.

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/).

Hybrid Work Environment

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs.

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