Treatment Coordinator

4 weeks ago

Fredericton, New Brunswick, Canada MAX Surgical Specialty Management Full time
Our practice Oral Surgery Group is seeking a Treatment Coordinator to join our New Brunswick, East Brunswick, and Middlesex team

The Treatment Coordinator's main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the surgeon and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the surgeon and presenting it to the patient. S/he are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients.

Essential Duties & Responsibilities:

1. Treatment Consultation with Surgeon

- Be present during comprehensive exams to understand patient treatment needs. When necessary, be present during re-care exams to understand patient treatment needs.

- Enter the treatment plan with proper coding into WinOMS.

2. Presenting Treatment Plan to Patient

- Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.

- Invite patients to the consultation room to explain specifics on their insurance and what is covered & out of pocket.

- Educate patients, as necessary, regarding their dental benefits.

- Present case fees and financial options to patients and answer any questions about the procedure.

- Ensure patients fully understand their treatment plan and overcome any objections to proposed treatment to facilitate the decision to say "yes."

- Upon the conclusion of this meeting, prepare an alert in WinOMS for PCCs on how treatment calculations were figured out.

- Any approved discounts are also added as a note in WinOMS to ensure the billing department is aware of exactly which parts of the treatment plan are being discounted and why.

- Prepare the formal financial agreement on ROS letterhead for the patient to sign and scan it into their file.

3. Ongoing Organization & Maintenance of Treatment Planning

- Prepare and execute a weekly meeting with the surgeon to go over any outstanding cases that need follow up on treatment plan.

- Prepare and maintain a recall list: follow up on anyone who hasn't scheduled in 3 weeks to check in. If someone cancels, they need to be added on recall list.

- Prepare and maintain an unscheduled treatment report: anyone who had a treatment plan who hasn't scheduled in the past 3 months, send a letter in the mail.

Skills and Qualifications

- In-depth knowledge of dentistry and ability to describe procedures in simple language.
- Superb communication skills.
- Familiarity with computer systems.
- Customer service skills.
- Self-directed.
- Excellent telephone skills.
- Influencing/negotiation skills.
- Organizational skills.
- Familiarity with ADA codes.
- Creative problem-solving skills.
- Keen understanding of scheduling and financial systems.
- Ability to function within a team environment as a supportive and positive contributor.

About MAX-SSM: At MAX-SSM, we are dedicated to optimizing patient outcomes through personalized care, cutting-edge technology, and unwavering professional integrity. By partnering with esteemed practices such as Riverside Oral Surgery, Oral Surgery Group, Coastal Oral Surgery, Vermont Oral Surgery Associates, Northern Vermont Oral Surgery, New England Oral Surgery, New York Oral Maxillofacial & Implant Surgery, Lititz Oral Surgery, Fairfield Oral Surgery, and Begley Oral and Maxillofacial Surgery, we ensure that every patient receives exceptional care, every time.

Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.

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