Operations Analyst

Posted Tuesday, January 7, 2025 at 7:00 AM | Expires Tuesday, January 14, 2025 at 6:59 AM

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs worldwide.

We are currently recruiting for an Operations Analyst to join our Supply Chain organization. This is an on-site role located in Calgary, AB. Reporting to the Manager, Inventory Planning & Business Analytics, the Operations Analyst plays a pivotal role in driving operational efficiency and supporting governance management systems through data analysis, reporting, and process improvement.

Key Responsibilities

Reporting & Governance:

- Creation of analytics and reporting/dashboards to support a governance management system and increase operational efficiency within Supply Chain.
- Collect, integrate, and analyze various datasets to produce business performance reports and identify risks and issues on team projects to ensure delivery, quality, and cost objectives are achieved.
- Provide the Supply Chain team with on-demand data analysis & reporting.
- Provide clear, concise, and accurate recurring progress and impact reporting in compliance with Organization governance and management systems.
- Create and maintain a database of key performance indicators.
- Engage fully with DHC’s metric-based performance management system.

ERP Expertise:

- Resource for questions, exception messages, and functionality issues generated from the ERP system.
- Create and maintain the ERP training documentation and Quick Reference Guides.
- Serve as the focal for ERP uploads and developing/maintaining the scripting process.

Documentation:

- Support the documentation of policies, standards, process maps, and procedures to support standardization and governance.
- Support the development of content for supply chain documentation.
- Identify gaps in process, technology, and people and map improvement opportunities and collaborate with Supply Chain leaders to design and implement improvement opportunities.
- Work with various functions to solve business problems through process mapping and alignment sessions.

Qualifications

- Post-secondary education in Business Administration, Commerce, Supply Chain Management, and/or extensive experience in supply chain.
- 3+ years of relevant experience in business analytics/project management.
- Proficiency with ERP systems.
- A working knowledge of Power BI or similar software.
- Experience with process mapping, technical writing, and developing work instructions for supply chain.
- Demonstrated ability to work independently in a fast-paced, dynamic, demanding, and deadline-driven environment.
- Purchasing and/or Procurement experience is an asset.
- Lean Six Sigma experience is an asset.
- Experience in a manufacturing environment is an asset.

Skills

- Demonstrated ability to create meaningful metrics and extract insights for improvement strategies.
- Critical thinking, detail-oriented, problem-solving, and pragmatic approach.
- Excellent written and verbal communication skills (English).
- Effective and efficient stakeholder management, with proven influencing skills within large organizations.
- Highly organized, with a proven track record of effectively managing and reporting on multiple projects and programs.
- Results-oriented and a team player comfortable working with all aspects of the organization.
- Highly proficient with Microsoft Office Suite, particularly MS PowerPoint, Excel, and Visio.
- Strong financial acumen with excellent proficiency in data analysis.
- Ability to work in a highly technical environment.

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