Information Technology Support Team Lead

3 days ago

St Thomas, Canada Raas Infotek Full time

Position: IT Support Lead

Location: St. Thomas, ON/London, ON- Onsite

contract

Job description:

: - Administering and supporting IT systems in the production and office environment

Installation, configuration of operating systems and special software

Parts incoming and outgoing including documentation and creating reports

Accepting incoming incidents and customer inquiries

Process service/support requests

Systematic troubleshooting of problems in 1st and 2nd level support

Create evaluations using Excel

Maintain and manage asset data &quot

Good hands-on with PowerBI

To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Ritesh Rawat

Raas infotek corporation

262 Chapman road, Suite 105A, Newark, DE-19702

Phone: 302-286-9831 Ext: 142,

Email: ritesh.rawat@raasinfotek.com

Website: raasinfotek.com

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