Information Technology

2 days ago

St Catharines, Canada East Izakaya Full time

Work Term: Permanent
- Work Language: English
- Hours: 32 to 42 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- **Work setting**:

- General office
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
- ** Supervision**:

- 1 to 2 people
- ** Computer and technology knowledge**:

- Android
- Mainframe
- iOS
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Security software
- Programming software
- Website creation and management software
- Computer-aided design (CAD)
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- ** Own tools/equipment**:

- Cellular phone
- ** Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty

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