Third Party Insurer Administrator

2 weeks ago

Ottawa, Ontario, Canada Demant Polska Full time
Third Party Insurer Administrator will be primarily responsible for receiving and reviewing incoming payment remittances, applying payments to expected receivables, identifying reconciliation issues and escalating payment issues to clinic staff for follow-up, on a daily basis. Coordinating, submitting, updating, and organizing HearingLife's provider contracts with the various federal and provincial 3rd party funding programs as well as with private insurance companies. The administrator will maintain a database of provider contracts that HearingLife has obtained and manage renewals as needed, while maintaining positive rapport and good relationships with stakeholders.

You will be a Subject Matter Expert on insurer policies and billing procedures and alongside the Clinic Support Team you will work on enhancing documentation, communication of best practices and assist clinics struggling with 3rd Party receivables. This role works closely with our Team Lead, Cash Applications, our Third Party Insurer and Payment Administrators.

Responsibilities

- Apply 3rd party funding (including EFTs, cheques) received against anticipated funding. 3rd Party Payers Include but are not limited to: ADP, WSIB, VAC, First Health, Greenshield, ODSP, WSBC and others.
- Resolve differences between funding received and expected funding.
- Provide support and assistance to clinics in collecting outstanding 3rd party funding.
- Follow up with clinics on outstanding client receivables and credit balances.
- Reconcile funding received to funding applied.
- Accept and process credit card payments from insurers as required.
- Prepare weekly deposit log of 3rd party funding received.
- Oversee and execute all 3rd party provider account creations, authorizer updates, and clinic updates including new users/providers, address changes, and operating name changes in timely manner.
- Managing all 3rd party contracts for approvals, renewals, and closing accounts, in line with the Legal team, as needed.
- Creating and assisting in documentation and keeping up to date information on how to apply and what to submit for accounts and process 3rd party insurer provider numbers for clinics.
- Creating and updating step-by-step documentation on 3rd party online billing procedures for clinic staff and coordinate training materials with Clinic Support team.
- Reporting on any updates/changes to 3rd party protocols, policies, and procedures to the team.
- Provide suggestions and improvements to existing HDIs/SOPs as they relate to 3rd party processes, online billing, and claims.
- Liaise with various government 3rd party agencies to resolve provider setup issues.
- Work closely with team members to receive, validate, and when required, follow-up on 3rd party claims such as investigating and problem solving when remittances or payments are not being received.
- Proactively setting up EFT payments for all 3rd party payments, if possible.
- Maintain understanding of the company's business system (Blueprint) to support staff on unpaid claims.
- Answering requests in a timely manner from clinic staff on provider creations, account updates/creations, online billing questions.
- Provide backup for colleagues in Clinic Support team and Third Party team, as needed, for clinic staff questions and requests.
- Ad hoc tasks as assigned.

Critical Skills Needed:

- Intermediate to Advanced Skills with Microsoft Suites, Excel, Outlook and general computer use.
- Advanced knowledge of internal client management and PoS system.
- Excellent problem solving skills.
- Excellent organizational and communication skills.
- Team player who can also work independently with a can-do and positive attitude.
- Ability to multi-task and work well under pressure.
- Excellent attention to detail and thoroughness.

Other Details

- This role is 100% on-site at HearingLife's Corporate Office at 4950 Yonge Street, Suite 1600; however, we currently function under a hybrid policy.

About Hearing Life

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, "To help more people hear better."

Accommodation

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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