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Contract HR Advisor
1 month ago
Our valued client is seeking a Contract HR Advisor for a contract role, in Calgary, AB. This is a 1-year contract, working 40 hours per week.
Reporting to the Manager, HR Advisory, the HR Advisor is responsible to provide day to day support to employees and leaders related to the employee lifecycle transactions and act as the primary point of contact for internal and external stakeholders including active employees, former employees and retirees acting as a subject matter expert on general HR programs, policies, processes, tools and cycles.
Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills in order to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative and dynamic work environment.
Responsibilities:
1. Client Support
- Provide timely and accurate transactional support for employee life cycle events through partnering with the business and internal HR teams (e.g. Total Rewards, Talent Management, HR Business Partners) for your respective client areas.
- Support the implementation and execution of annual HR programs such as performance, compensation, and talent assessments with the Strategic HR Partners.
2. Case Management
- Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail and ServiceNow.
- Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution.
- Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow.
3. General
- Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to the Company's values and practices.
- Collaborate with COEs in the roll-out and implementation of enterprise-wide programs, practices, and training.
- Manage employee overpayment process by providing background and guidance including working with employees on repayment plans.
- Manage the termination process including determination of severance, coordination of logistics, terms and conditions and outplacement in consultation with legal.
- Understand requirements from internal stakeholders to review, improve and coordinate changes for internal documents.
- Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.).
Qualifications:
- Must be legally entitled to work in Canada.
- Post-secondary Degree/Diploma combined with 5+ years of HR experience.
- Experience working in an HR shared services operating model is preferred.
- Experience working with Workday, SAP and ServiceNow is preferred.
- Excellent written and oral communication skills.
- Strong analytical skills with ability to contribute to decisions and recommendations.
- Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail.
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