Retention Marketing Specialist

5 days ago

Vancouver, Canada Indochino Inc. Full time

As the Retention Marketing Specialist, you’ll create personalized, insight-led messaging across Email and SMS that guides customers from first purchase to lifelong loyalty. By translating behavior and intent signals into timely, relevant, and premium communication, you’ll strengthen engagement, deepen relationships, and drive repeat purchase—whether someone is preparing for a wedding, refreshing their work wardrobe, or discovering made-to-measure for the first time.

What You’ll Do

Email, SMS & Lifecycle Execution

- Build, deploy, and optimize Email and SMS campaigns across Bloomreach and Attentive.

- Support and evolve automated lifecycle journeys—including onboarding, post-purchase, win-back, education, and segment‑specific flows (e.g., weddings, VIPs, lapsed customers).

- Ensure all CRM touchpoints reflect INDOCHINO’s premium, personalized brand voice and deliver a seamless customer experience.

Segmentation & Personalization

- Use behavioral, transactional, and lifecycle insights to develop meaningful customer segments.

- Personalize messaging, offer strategies, and product recommendations based on motivations, purchase patterns, and lifecycle stages.

Performance & Optimization

- Monitor channel performance (engagement, conversion, revenue contribution, opt‑out trends) and surface insights that drive continuous improvement.

- Support structured A/B and multivariate testing across content, templates, timing, segmentation, and promotions.

- Maintain CRM calendars, workflows, documentation, and QA processes to ensure consistent, high-quality execution.

Cross-Functional Collaboration

- Partner closely with Analytics, Ecommerce, Creative, and Showroom teams to ensure lifecycle communication is timely, accurate, and behaviorally relevant.

- Translate customer insights into recommendations that improve the broader customer journey and marketing strategy.

Who You Are

- Customer‑obsessed—you seek to understand motivations, needs, and behaviors deeply.

- Detail‑oriented and operationally strong, with consistent end-to-end execution.

- Analytical and curious, using data to guide decisions, identify opportunities, and validate impact.

- Comfortable in a fast‑paced environment and energized by testing, iteration, and constant improvement.

- A collaborative communicator who works effectively across teams.

What You Bring

- 2–4 years of experience in lifecycle marketing with direct, end-to-end ownership of Email and SMS execution. Experience in ecommerce or retail is preferred.

- Hands‑on experience with CRM platforms (Bloomreach and Attentive preferred).

- Strong grasp of segmentation, personalization, and lifecycle‑driven marketing strategies.

- Ability to interpret data, derive insights, and translate them into actionable next steps.

- Excellent project management skills with high attention to detail and organization.

Why we think you’ll like working here

- Salary range: $60,000 - $65,000 a year

- 3 weeks' vacation and excellent benefits package

- Hybrid Working Environment (2 days in the office; 3 days working from home)

- Paid Birthday Time Off

- Discounted Employee pricing

- Free Suit Every Year

- Working closely with cross-channel teams to give a full business view

#J-18808-Ljbffr

  • Retention Marketing Specialist

    7 days ago

    Vancouver, Canada Indochino Full time

    As the Retention Marketing Specialist, you’ll create personalized, insight-led messaging across Email and SMS that guides customers from first purchase to lifelong loyalty. By translating behavior and intent signals into timely, relevant, and premium communication, you’ll strengthen engagement, deepen relationships, and drive repeat purchase—whether...

  • Retention Marketing Specialist

    6 days ago

    Vancouver, British Columbia, Canada Indochino Full time US$60,000 - US$65,000

    As the Retention Marketing Specialist, you'll create personalized, insight-led messaging across Email and SMS that guides customers from first purchase to lifelong loyalty. By translating behavior and intent signals into timely, relevant, and premium communication, you'll strengthen engagement, deepen relationships, and drive repeat purchase—whether...

  • Marketing Retention Specialist, CRM

    6 hours ago

    Vancouver, Canada BCLC Full time

    **BCLC exists to generate win-wins for the greater good.** **For our people, our players, our province, and our planet.** **Lottery | Casino | Sports** **Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.** **We...

  • Marketing Retention Specialist, CRM

    5 days ago

    Vancouver, Canada BCLC Full time

    BCLC exists to generate win-wins for the greater good.   For our people, our players, our province, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We generate win-wins...

  • Retention Marketing Specialist

    4 days ago

    Vancouver, BC VB W, Canada Indochino Full time

    As the Retention Marketing Specialist, you'll create personalized, insight-led messaging across Email and SMS that guides customers from first purchase to lifelong loyalty. By translating behavior and intent signals into timely, relevant, and premium communication, you'll strengthen engagement, deepen relationships, and drive repeat purchase—whether...

  • Customer Acquisition and Retention Specialist

    1 week ago

    North Vancouver, Canada AspenClean Full time

    At **AspenClean**, we are passionate about offering eco-friendly cleaning solutions that are safe for your home and the planet. As a growing brand dedicated to sustainability, we’re seeking a **Customer Acquisition and Retention Specialist** to join our in-house marketing team in **North Vancouver**. This is an exciting opportunity to drive growth through...

  • Sales and Retention Specialist

    8 hours ago

    Vancouver, Canada PhoneBox Full time

    **Location**: Vancouver, BC **Job Type**: Full-Time **About Us** At PhoneBox, we offer high-quality mobile and home internet solutions tailored to our customers' needs. As we continue to grow, we are looking for a dynamic and customer-focused **Sales & Retention Specialist** to drive new sales and build long-term relationships with our customers. **Job...

  • Marketing Specialist

    1 week ago

    Vancouver, Canada Rennie Marketing Systems Full time

    **About rennie & Our Culture** We are real estate at its thoughtful best. For more than 40 years, we have led the industry by approaching real estate as a means to build better communities and improve lives. Integrated under rennie are developer services, consumer services, advisory services, rennie foundation and rennie museum. Founded on a people-first...

  • Customer Retention Specialist

    2 weeks ago

    Vancouver, Canada Nimbyx Full time

    **Your Adventure**: - **Retention Tactician**: Develop and implement strategies to keep our customers coming back for more. - **Engagement Engineer**: Craft engaging programs and initiatives that boost customer loyalty. - **Feedback Fanatic**: Gather and analyze customer feedback to improve their experience. - **Cross-Team Collaborator**: Work with sales...

  • Retention Specialist, Customer Support

    1 week ago

    Vancouver, Canada Clio Full time

    Retention Specialist, Customer Support Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a...