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Awarded Global Top Employer by Top Employers Institute
Advance your career by joining a team of professionals who embrace collaboration, innovation and accountability. We are on the lookout for talented people to join our ever-growing team.
We believe that our people truly do make the difference.
A career with the BPO division of NTT is like no other experience – we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth. From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers. Together we do great things.
Director, Fraud, and Risk Management - Hybrid
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means
- Having ongoing opportunities to GROW your career – we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG – in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE – to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Position
Position: Director, Fraud and Risk Management
Position Type: Full-Time, Hybrid (Mississauga Head Office)
Salary: $120,000-150,000 CAD/Annual
Responsibilities
- Develop and execute the strategic roadmap for the Fraud and Risk COE, aligning with enterprise goals and evolving industry standards.
- Network and develop close working relationships within client relationships and across the organization.
- Provide expert guidance to operational teams on fraud and risk performance metrics, root cause analysis, and targeted improvement actions.
- Act as a mentor and coach responsible for performance management including motivating, training, developing, and evaluating direct management reports.
- Ensure direct reports employ effective performance management strategies for supervisors and employees.
- Partner with internal and external clients to identify and mitigate fraud vectors through innovative use of technology, process redesign, and training programs.
- Stay in-tune with regulatory developments, compliance requirements, and emerging threats in the Financial Services and Retail sectors, including AML, fraud typologies, and risk frameworks.
- Proactively communicate regulatory changes, performance opportunities, and technology advancements to clients and operational leaders, enabling timely and effective responses.
- Establish and maintain enterprise-wide fraud and risk management standards, frameworks, and policies in collaboration with compliance and legal teams.
- Accountable for meeting contractual service standards and formulating and implementing efficiency initiatives aimed at lowering cost of sales and improving service standards.
Requirements
- 7-10 years of Fraud & Risk Management (Supporting Canadian Clients/Institutions)
- Post-Secondary education in related field or a combination of work experience and education.
- Deep understanding of compliance, AML, and fraud prevention practices in Financial Services and/or Retail.
- Strong strategic thinking, communication, and stakeholder engagement skills.
- Experience with client management, proven ability to maintain client relationships, plans, goals, and their objectives.
- Demonstrated ability to influence without direct authority and drive cross-functional initiatives.
- Demonstrated ability to effectively manage multiple priorities and demands from clients and meet challenging timeline commitments.
- Experience with fraud detection technologies, data analytics, and regulatory frameworks.
- Ability to communicate effectively with internal and external partners.
- Travel between operational sites and to client locations is required (estimated 1-5% travel time).
Inclusion. Belonging. Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. NBIND
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