Salesforce - Business Analyst
5 days ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce - Business Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA).
As a Salesforce Business Analyst, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience. The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude.
Day to Day / Job Function
1. Understand and document customer business requirements through leading requirement workshops.
2. Develop requirement specifications according to standard templates and be responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements.
3. Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval.
4. Act as the liaison between the business team, technology team, support, and offshore team.
5. Act as a Mentor to Junior and Mid-level BAs.
6. Contribute to the Business Analysis Center of Excellence.
7. Ability to build relationships/rapport with the Product Owner and Client is KEY.
Required Qualifications:
1. 6+ years experience as a Business Analyst working in a Salesforce environment.
2. 6+ years Salesforce product knowledge in a Business Analyst role.
3. 6+ years working closely with business stakeholders and engineers to comprehend the business processes at a detailed level.
4. 6+ years analyzing business requirements to identify gaps and translate requirements into functional user stories.
5. Document business requirements in the form of Epics and user stories, groom them with required stakeholders, and get them approved from the client.
6. Conduct requirement prioritization sessions with the client, maintain a healthy product backlog, and effectively manage both product and sprint backlogs.
7. Formulate techniques for effective Product Backlog Management and ensure goals, scope, and product domain are understood by every member in the Scrum Team.
8. Requirement gathering, AS-IS, TO-BE flows, PRD/FRD writing.
9. Demo the working solutions to the business stakeholders, address questions, and document feedback into the product backlog for the next build cycle.
10. Work with development teams to share product vision, clarify queries, resolve issues, and provide solutions.
Develop and maintain all documents and deliverables for clients for all phases of the project to substantially build the system functionalities.
Experience in implementing one of the Salesforce Clouds (Sales/Service).
Should have very good communication and presentation skills.
Experience in leading functional teams, bridging cross-application gaps, and communicating effectively across stack.
Requirement gathering, Documentation, Gap analysis & Business case.
Certifications
1. Salesforce Platform Developer I
2. Salesforce Admin
Preferred Experience:
1. Salesforce development experience.
2. Salesforce Sales & Service Cloud experience.
3. Strong accountability planning/organization and teamwork.
4. Highly developed interpersonal skills to deal with sensitive, emotional, or potentially controversial situations.
5. Knowledge of the software development lifecycle.
6. Hands-on experience in Requirement management tools like JIRA, ALM, ServiceNow, etc.
7. Experience with Salesforce tools like Workbench, Salesforce Inspector, etc.
Ideal Mindset:
The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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