Business Systems Analyst

2 days ago


Toronto, Ontario, Canada Salesforce Full time

About Salesforce

We are a company that inspires the future of business with AI + Data + CRM.

Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way.

The Revenue Operations Quote to Cash Systems and Enhancement team is responsible for working with the Business and Business Technology (BT) team on prioritization of features and enhancements/bug fixes.

The Senior Business Analyst will have diverse responsibilities focused on technology and system implementations, as well as process analysis, supporting key business and operational initiatives.

The role will support a few different varying responsibilities within the team and report to the Manager of the Quote to Cash Systems and Enhancement Team.

Responsibilities:
  • Advise the business on best practices and available tools
  • Identify areas of improvement to increase accuracy, completeness and/or consistency
  • Generate custom reports based on business needs
  • Analyze report data to identify trends and opportunities
  • Represent the Q2C team in projects
  • Work closely with cross-functional teams to provide guidance
  • Effectively communicate the business impact of requests and initiatives
  • Measure and document business results achieved through solution implementation
Required Skills/Experience:
  • Professional Business Analyst experience
  • Understanding of RevOps/SalesOps functional disciplines
  • Proficient in Google Suite Products
  • Project management skills
  • Excellent written and verbal communication skills
  • Ability to understand and simplify technical information
  • Problem-solving mindset with the ability to troubleshoot data discrepancies
Desired Skills/Experience:
  • Advanced Knowledge of Business Systems - Salesforce.com
  • Experience with Data Loader/SOQL


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