Platinum (white glove) IT support

4 weeks ago

Greater Toronto Area, Canada Universal Support Systems Full time

Senior Level Hands-on, VIP White‑Glove Support

Technologist

Contract role…Toronto based, Hybrid

TRULY AN AMAZING OPPORTUNITY WITH A CANADIAN INDUSTRY LEADER

Critical Core Skills/Expertise YOU BRING

YOUR PROVEN ACCOMPLISHMENTS INCLUDE:

1. Providing high-touch proactive personalized support & preparation — Monitor upcoming app/hardware changes, potentially gate and pilot updates, communicate clearly so transitions are smooth. Including a simple “first-to-know” channel for the CEO, inclusive of piloting changes on the tech partner’s own devices ahead of executive rollout.
2. Quick, reliable, and reactive responses SENIOR support
3. Strategic partnership— with executives and VIP’s, elite discretion/communication. Excellent executive/C‑suite support expertise in high‑pressure, public‑facing environments
4. Device Management - Key senior person to diagnoses/ fixes issues end‑to‑end (not a go-between). pragmatic automation/scripting, reducing recurring issues.
5. Effective communication required. Piloting updates, documenting fixes, and coordinating with security/IT to prevent regressions
6. Problem resolution - Strong knowledge of operating systems, such as Windows, macOS, iOS, Teams/AV solutions. Mobile phones (iPhone/android)
7. Hands‑on track record with endpoint & MDM (Intune, Jamf),
8. Enhance IT systems for sustainable, systemic fixes
9. Act as a “mirror” to internal IT group, identifying root causes, build lightweight knowledge bases/runbooks. Drive durable improvements (backup devices, redundancy strategies, cleaner update paths).

Due to the overwhelming volume of responses, we cannot respond to everyone, only those applicants selected for interviews will be contacted. Final candidates will undergo a security screening. NOTE: this is a Hybrid Role

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