Platinum Community Specialist

**Who are we?** Home of world Champion Daniel Negreanu, Winner of the best poker software 2021 and Guinness record holder for largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017, designed from the ground up by an experienced team of poker players who truly love the game. From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe. GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals that will help us maintain being number one. As a team member working on site, you have an opportunity to collaborate with and continuously learn from the very best professionals in the iGaming industry. **Purpose**: We are seeking a Platinum Community Specialist to join our GGPlatinum Team, reporting to our Head of GGTeam & GGPlatinum. The Platinum Community Specialist plays a crucial role in maintaining a positive community experience for GG Platinum members, both online and offline. This position offers the opportunity to engage with a diverse community of players and contribute to the success of GG Platinum events worldwide. **Duties and Responsibilities**: Monitor and Respond to Community Interactions: - Regularly monitor the GG Platinum Discord Channel to engage with community members, answer questions, and address concerns. - Provide timely responses to inquiries received through the Platinum Mailbox, ensuring excellent customer service at all times. Event Support: - Attend approximately 2 to 4 events per year, including a full 8 weeks at the WSOP in Las Vegas. - Serve as an onsite representative to interact with customers, address their questions and concerns, and provide assistance with various tasks. - Handle player issues on-site, including but not limited to tournament registration and hotel booking, ensuring a seamless experience for attendees. - Support the wider team with event-related activities such as player parties and partner gatherings. **Requirements**: - Fluent/native level English language skills (speaking, reading, & writing). - Excellent communication skills with fluent English, able to articulate ideas clearly and concisely. - A passion for being a strong online voice, advocating for the community's needs and concerns. - Deep knowledge of social media platforms and community forums, with the ability to navigate and engage effectively. - At least two (2) years' experience in the field of online gaming, demonstrating a solid understanding of gaming culture and trends. - Any responsible gaming experience would be a bonus, showcasing a commitment to promoting healthy gaming practices. - Flexibility, versatility, and the ability to adapt to the evolving demands of the business environment. - Attention to detail is greatly required to ensure accuracy and precision in communication and task execution. - Strong prioritization and good decision-making skills, capable of managing a high volume of tasks efficiently. - Good relationship-building skills, fostering connections with community members and stakeholders. - Compassion is essential to this role, demonstrating empathy and understanding towards community members' needs and concerns. **What We Like You to Have**: - A passion for online gaming, including poker and other casino games (or at the very least be interested to learn about them) and knowledge of the online gaming industry - Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers - Collaborative: A willingness to find solutions to problems whilst working in a team unit - Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, and has a positive impact within the business **Rewards, Benefits, and Perks** - Competitive Salary and Bonus - Salary Review (Annual) - Bonus (Semi-Annual Payout) - Comprehensive extended benefits package **Job Type**: - Remote Working - Travel Required - We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process._