Senior Enterprise End User Support Technician
3 weeks ago
Senior Enterprise End User Support Technician Location: Toronto, ONT About the Role We are seeking a senior-level, enterprise-experienced End User Support Technician to serve as the sole onsite IT support resource in a fast-paced, high-volume Toronto office. This role requires a confident, communicative professional who provides white glove, relationship-focused support and thrives under pressure with minimal supervision. The ideal candidate brings enterprise-level experience, strong technical depth, exceptional professionalism, and the ability to manage expectations using ITIL-driven processes. Key Responsibilities Deliver onsite Tier 1 & Tier 2 desktop support with a white glove, customer-focused approach Support and troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange, hardware, peripherals, and network printers Provide meeting room and AV support , including Crestron systems ( experience preferred; training available ) Perform break/fix troubleshooting for laptops, desktops, monitors, docking stations, and peripherals Log, manage, and resolve incidents and requests in ServiceNow , following ITIL-aligned workflows Serve as the primary IT presence in the Toronto office—managing expectations, enforcing process, and delivering exceptional customer service Work closely with remote IT teams across multiple regions to ensure consistency in support and alignment with enterprise standards Handle a high volume of requests , balancing shifting priorities while remaining calm and professional Operate independently, making sound decisions and escalating when appropriate Maintain clear, courteous communication with users at all levels—executives, managers, and staff Requirements Must Have Senior-level desktop or service desk experience supporting enterprise environments Background in corporate, structured IT environments (not suitable for small-shop or unstructured experience) Strong knowledge of ITIL processes ; ITIL certification preferred Hands-on experience with: ServiceNow Active Directory (password resets, group management, account administration) Exchange / O365 administration SharePoint support Windows 10/11 troubleshooting Network printers & printing workflows Confidence to set boundaries , enforce processes, and communicate effectively Ability to work onsite daily as the sole onsite IT resource Experience supporting high-pressure, fast-paced office environments AV and meeting room support experience; Crestron strongly preferred Excellent communication skills and a customer-first mindset Ability to juggle multiple priorities with calm and composure Nice to Have CompTIA A+ , ITIL, or other relevant certifications Experience in large enterprise or high-volume support settings
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Senior Enterprise End User Support Technician
3 weeks ago
Toronto, Canada TEEMA Full timeSenior Enterprise End User Support Technician Location: Toronto, ONT About the Role We are seeking a senior-level, enterprise-experienced End User Support Technician to serve as the sole onsite IT support resource in a fast-paced, high-volume Toronto office. This role requires a confident, communicative professional who provides white glove,...
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Senior Enterprise End User Support Technician
3 weeks ago
Toronto, Canada TEEMA Full timeSenior Enterprise End User Support Technician Location: Toronto, ONT About the Role We are seeking a senior-level, enterprise-experienced End User Support Technician to serve as the sole onsite IT support resource in a fast-paced, high-volume Toronto office. This role requires a confident, communicative professional who provides white glove,...
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Senior Enterprise End User Support Technician
3 weeks ago
Ontario (ON), Canada TEEMA Full timeSenior Enterprise End User Support TechnicianLocation: Toronto, ONTAbout the RoleWe are seeking a senior-level, enterprise-experienced End User Support Technician to serve as the sole onsite IT support resource in a fast-paced, high-volume Toronto office. This role requires a confident, communicative professional who provides white glove,...
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Senior Enterprise End User Support Technician
3 hours ago
Toronto, Ontario, Canada TEEMA Full timeSenior Enterprise End User Support TechnicianLocation:Toronto, ONTAbout the RoleWe are seeking asenior-level, enterprise-experienced End User Support Technicianto serve as thesole onsite IT support resourcein a fast-paced, high-volume Toronto office. This role requires a confident, communicative professional who provideswhite glove, relationship-focused...
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End User Support Technician
1 week ago
Toronto, Canada BFG Enterprise Services Full time**End User Support Technician - Apple/iPad/Microsoft Support** **Primary role**: Apple MAC and iPad hardware/software support **Secondary role**: Microsoft Windows and Mobility (iOS, Android) **Responsibilities**: - Provide second level support to various client users through remote connection as well as on site support - Provide dedicated on-site...
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Manager End User Support
2 weeks ago
Toronto, Canada Woodbine Entertainment Full timeA NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Position Overview The Manager, End-User Support is responsible for overseeing Service Desk operations and leading the support team to deliver exceptional service and...
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Manager End User Support
2 days ago
Toronto, Canada Woodbine Entertainment Full timeA NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Position Overview The Manager, End-User Support is responsible for overseeing Service Desk operations and leading the support team to deliver exceptional service and...
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Manager End User Support
3 days ago
Toronto, Canada Woodbine Entertainment Full timeA NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Position Overview The Manager, End-User Support is responsible for overseeing Service Desk operations and leading the support team to deliver exceptional service and...
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Manager End User Support
3 weeks ago
Toronto, Canada Woodbine Entertainment Group. Full time## **A NEW BREED OF ENTERTAINMENT**With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing,...
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Manager End User Support
3 weeks ago
Toronto, Canada Woodbine Entertainment Group. Full time## **A NEW BREED OF ENTERTAINMENT**With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing,...
