Dealer Relations Coordinator

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

- Competitive pay

- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

- Immediately vested 401K (US) or RRSP (Canada) with company match

- Paid Vacation, Personal, and Sick Time

- Paid maternity and paternity leave (US)

- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

- Robust Employee Assistance Program

- Employer paid Leap into Service Day to volunteer

- Tuition Reimbursement for eligible programs

- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

- Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team, and will be responsible for supporting our dealer sales team. This is a full time, in-office position working Monday through Friday between 8:30am-5pm.

You Are:

- Customer Focused: You are dedicated to driving a superior customer experience to ensure dealer satisfaction, retention, and maximum value from our VLC services and marketplace platforms.

- A Proactive Problem-Solver: You can assess and triage immediate customer issues, taking a proactive role to enable on-the-spot resolutions that ensure an optimal customer experience.

- Team Oriented: You will partner with our other team members, including sales, dealer registration, and accounting to support our customer service needs.

- Knowledgeable & Savvy: You use your industry knowledge to make recommendations to customers that drive value. You can analyze market conditions to effectively qualify reserve prices and negotiate sales.

- A Guide and Coach: You enjoy acting as a guide for junior members of the team and providing feedback to supervisors on team member development.

You Will:

- Manage Key Accounts & Projects: Oversee the daily operations of projects like retail and consumer initiatives, and manage key VIP dealer accounts to ensure they meet performance benchmarks.

- Coordinate Auction Logistics: Manage auction day duties by assisting with lane placement, flagging vehicles, and booking run numbers. You will also ensure ancillary services like transport and shop services are completed and that all auction run list tasks are performed.

- Drive Sales and Financial Processes: Assist in the timely resolution of If Bids , facilitate the seller cheque process , and ensure all reserve prices and declarations are accurate.

- Collaborate Across Departments: Act as a liaison between all VLC departments , working with the sales team to market inventory and with dealer registration to assist with customer sign-ups and information changes.

- Provide Strategic Insight: Monitor on-ground inventory to provide sales recommendations , track local competition to recommend competitive strategies , and provide feedback to supervisors to enhance the customer experience.

- Perform Administrative Functions: Handle clerical and numerical tasks, including processing data. You will also use OPENLANE's CRM to log calls, run reports, and educate customers on our systems.

Must Haves:

- High School diploma or equivalent experience / education

- 2-3 Years' of related experience in a customer service or administrative capacity

- Tech-savvy, and comfortable using Google Suite

- Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills

Nice to Haves:

- Prior experience working in automotive remarketing is preferred

- Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred.

- Experience with AMS, VTrace, and other OPENLANE systems

- Demonstrated ability to learn, retain and articulate product related information

- Bilingual in English and French

Sound like a match? Apply Now - We can't wait to hear from you