Quality Assurance Analyst

National Contact Centre

Mississauga, Ontario

Posted On: November 07, 2025

Our state‑of‑the‑art contact center is the heartbeat of goeasy— proudly supporting our easy financial and easy home brands across Canada. Join one of the country’s fastest‑growing companies and be part of something extraordinary. Welcome to goeasy

Our culture and recognition

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high‑performance culture where people thrive and innovation leads the way.

Our impact

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high‑impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

Why work with us?

- Leverage our RRSP match and Employee Share Purchase Plan programs.
- State‑of‑the‑art office, with free Company Gym, Games Room
- Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off PAID Along with 5 personal days and two weeks paid vacation.
- For complete picture of total rewards, please click here.

What you will do as a Quality Assurance Analyst: Quality Control & Auditing

- Complete and submit assigned Quality Control Audits for CLAO staff as directed by the Manager, Underwriting Support, within required timelines and departmental guidelines.
- Conduct Spring Call Audits in accordance with the EFS Third‑Party Originator Guidelines, as assigned.
- Ensure audit findings are documented clearly and accurately, with supporting evidence and recommendations.

Reporting & Data Analysis

- Prepare and analyze internal and external reports for management review, identifying trends, gaps, and opportunities for improvement.
- Assist in the daily completion of internal tracking reports (e.g., Automation Reports, PIP Management, Training Updates).
- Provide actionable data to internal support groups to inform decision‑making and process enhancements.

Feedback & Communication

- Deliver timely and constructive feedback to CLAO Team Managers based on audit results and performance metrics.
- Collaborate with the Team Manager, Underwriting Support to identify training needs and communicate them effectively to CLAO leadership.
- Support the facilitation of job training for new hires in CLAO, ensuring alignment with current policies and procedures.

Process Improvement & Implementation

- Provide insights and recommendations for changes to existing policies, procedures, and workflow processes to enhance efficiency and accuracy.
- Assist in the implementation of new or revised policies and procedures in a live environment, ensuring minimal disruption to workflow.
- Monitor the effectiveness of implemented changes and provide feedback for further refinement.
- Partner with the Manager, Underwriting Support to support departmental initiatives and special projects.
- Maintain up‑to‑date knowledge of underwriting guidelines, audit standards, and regulatory requirements.
- Act as a liaison between Quality Assurance and other departments to ensure alignment and consistency in quality standards.

What we are looking for

- Possess a strong knowledge and understanding of Underwriting & Administration Policies and Procedures preferred.
- High level of computer literacy, Intermediate to Advanced skill level in Microsoft Office Suite (Excel, Word and Outlook).
- Strong analytical and problem‑solving skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Demonstrated understanding of underwriting and administrative policies and procedures.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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