Account Manager

Overview

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of a team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: Skyservice is at https://www.skyservice.com/

Your future at Skyservice

As a key member of our Owner Services team, the Account Manager serves as the primary liaison for all aspects of client aircraft operations. You will manage a portfolio of client accounts, ensuring seamless day-to-day operations in collaboration with Flight Coordination, Flight Operations, Maintenance, and other internal teams. Your role is to deliver superior end-to-end client experience, from aircraft readiness to service excellence.

Responsibilities

- Proactively manage a portfolio of client accounts, building and maintaining strong, trust-based relationships.

- Coordinate daily aircraft operations with internal teams including Flight Coordination, Flight Operations, and Maintenance.

- Support aircraft entry-to-service and exit-from-service projects, ensuring accurate execution of service agreements.

- Act as the primary point of contact for client issues, complaints, and improvement opportunities, using the CRM tool to track and resolve them.

- Support Business Development efforts to retain and grow client accounts.

- Contribute to internal projects and reporting to enhance the client experience.

- Assist with annual contractual renewals by presenting budgets and term agreements in collaboration with Finance.

- For designated portfolios, manage client billing processes including:

- Reviewing monthly invoicing for accuracy and timeliness.

- Coordinating ad-hoc invoices (e.g., GST Pro-forma for aircraft importation).

- Gathering and inputting data for annual budgets and fee schedules.

- Analyzing and presenting financial reports related to client expenses.

Qualifications and skills

- Bachelor’s Degree or College Diploma in Aviation Management, Business Administration, or related field (or equivalent experience).

- 3–5 years’ experience in a client-facing or customer service role.

- Business aviation experience is a strong asset.

- Foundational knowledge in financial analysis is highly desired; billing experience is preferred for those supporting financial operations.

- Advanced proficiency in Microsoft Office Suite.

- Experience with CRM tools is an asset.

- Exceptional customer service, communication, and relationship-building skills.

- Strong organizational and time management skills with the ability to manage multiple accounts.

- Deadline-driven with strong problem-solving and execution capabilities.

Benefits

Our perks and benefits include but are not limited to:

- Hybrid working arrangements

- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans

- Employee assistance program

- Group retirement savings plan with company matching contribution

- Paid time off including sick days and personal days

- Employee Referral Program

- Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

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