Account Manager

4 weeks ago

Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time
ABOUT US:

Startec Compression & Process is dedicated to providing innovative solutions to meet our customers unique challenges and opportunities. We are an integrated project and engineering equipment fabricator specializing in the modularized design and packaging of process, refrigeration, and rotating equipment solutions. Most of our solutions are related to Energy Transition and carbon reduction industries.

POSITION OVERVIEW:

Startec is currently recruiting an Account Manager to work at our Calgary Shepard Office location (9423 Shepard Road SE, Calgary, AB, T2C 4R6). The Account Manager will play a crucial role in steering the growth and innovation of our product lines in a fast-paced environment, targeting oil & gas clients in Western Canada. This role encompasses comprehensive management of the sales cycle, from generating leads and understanding client needs to providing tailored solutions, quotes, and robust after-sales support. The Account Manager will also coordinate closely with different internal teams to ensure flawless production and delivery of products.

A profound comprehension of the market and the unique needs and concerns of clients is crucial for the Account Manager. The role demands strong communication skills, a solid technical foundation, and a collaborative spirit, as the Account Manager will provide vital technical insights for product design and functionality and work cross-functionally to ensure a smooth and satisfying client experience. This role is expected to be an active proponent of continuous improvement within Startec, contributing to the cultivation of innovative solutions and practices that enhance client satisfaction and align with organizational goals.

KEY PERFORMANCE INDICATORS (KPI):

SALES PROCESS MANAGEMENT (Weighting 60%)

End-to-End Sales Process Management

- Oversee all stages of the sales cycles, from initial client engagement to closing the sale.
- Collaborate with various internal teams, including product development, manufacturing, and delivery, to ensure a smooth and integrated sales process.

New Business Opportunities & Proposal Development

- Proactively seek out potential clients and business opportunities to expand the customer base.
- Schedule and conduct sales visits with potential and existing clients to understand their needs and present Startec's solution.
- Build and maintain strong relationships with existing clients to ensure their ongoing and future needs are met.
- Ensure that all proposals are financially viable, technically feasible, and aligned with Startec's strategic objectives.
- Present proposals to clients in a clear and compelling manner, addressing any questions or concerns they may have.

Client Relationship Management & Interdisciplinary Collaboration

- Actively work to build rapport and establish trust with clients, understanding their needs and ensuring their satisfaction.
- Collaborate effectively with internal teams to ensure client expectations are met and any issues are promptly resolved.
- Maintain open and effective communication channels with clients, ensuring they are kept informed and feel valued.
- Foster strong interdepartmental relationships to ensure seamless collaboration and communication, aiming to enhance overall client satisfaction.
- Leverage the expertise and resources of various departments within Startec to deliver comprehensive and value-added solutions to clients.

Pre-Sales, Post-Sales & After-Sales Troubleshooting

- Offer comprehensive support to clients before, during, and after a purchase, ensuring they have all the information and assistance they need.
- Work closely with the technical and product development teams to ensure any product issues are quickly addressed and resolved.

Client & Sales Pipeline Data Management

- Work with the finance and customer service teams to swiftly resolve any issues related to invoicing or payments, ensuring client satisfaction is maintained.
- Utilize CRM systems and other tools to track and manage all sales opportunities and client interactions.

PRODUCT & STRATEGY DEVELOPMENT (Weighting 15%)

Strategy Development

- Actively participate in product development initiatives, ensuring that new and existing products are in line with current market demands and trends.

Marketing & Sales Strategy Support

- Collaborate with sales and marketing, and pricing teams to develop effective strategies that will drive sales and market penetration.
- Provide insights into market dynamics, competitive landscape, and customer preferences to inform pricing and positioning strategies.

QUALIFICATIONS:

- Engineering degree or technical designation with oil & gas industry related experience is an asset.
- 5+ years experience of selling within a technical sector to businesses.
- A demonstrable track record of achieving sales targets and ability to prospect for new clients.
- The ability to work as part of the team and develop good working relationships at all levels within the organization.
- Logical thinker who can recognize opportunities for creating new business sales and improving customer services.
- Previous supervisory experience of Project Managers/Engineer and Designers would be considered an asset.
- Strong working knowledge of MS Office Suite (Word, Excel, Project, PowerPoint) is required.
- Excellent interpersonal, presentation, and communication skills that promote long-term mutually beneficial relationships with all stakeholders. Exceptional ability to positively influence, negotiate and manage conflict.
- Willingness to travel on occasion for customer events, trade shows, and as required and necessary to promote Startec's products and services.

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

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