Logistics Manager

3 weeks ago

Vancouver, Canada Targeted Talent Full time

We are looking for a driven, and well-rounded leader who takes pride in producing top quality work and who enjoys leading and mentoring a globally distributed logistics and claims resolution team.

Reporting to Director of Operations, this position will be an integral part of the operations and will lead the logistics and claims teams, manage relationships with supply chain partners, ensure smooth orders flow and take ownership of processes and systems required to optimize existing services and launch new supply chain services.

Part of this role will demand wearing multiple hats from hands on to team leadership, customer service, requiring the individual to influence peers and superiors, while ensuring smooth running and improving the business by collaborating with internal and external teams.

Responsibilities

- Lead and mentor the logistics team to achieve operational excellence, increase employee engagement and improve customer experience.
- Manage freight carrier relationships to improve the service level and pricing and lead the new services launch to ensure excellent customer experience.
- Run multiple process improvement initiatives by rolling out trainings, creating and updating SOPs etc. in partnership with various teams.
- Manage claims resolution team and help refine and manage KPIs for customer resolution and satisfaction.
- Act as an escalation point of contact for complex deliveries and claims and ensure customer satisfaction by providing best in class post-conversion experience.
- Collaborate with cross functional teams such as accounting, business intelligence and warehousing to manage the supply chain core and customer service KPIs and reduce cost.

Qualifications

- 10+ years of relevant experience in supply chain and logistics with customer service experience.
- 3-5 years people management experience managing a team in the supply chain domain including experience with performance development, goal setting, and career progression.
- Experience identifying when supply chain partners or internal system issues are causing service delays and making recommendations to resolve.
- Experience working with heavyweight LTL delivery experience an asset.
- Experience working in Retail is an asset.
- Strong people skills with ability to mentor and support the team to manage priorities and workload.
- Self-starter and able to work in a fast paced challenging and uncertain environment.
- Must possess excellent written and verbal communications skills.

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