Community Support Coordinator

7 days ago

Edmonton, Canada Independent Counselling Enterprises Inc. Full time

About ICE

Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. We provide residential, non‑residential, and support home services across Alberta. Our Community Support Coordinators (CSCs) are essential leaders who work closely with staff, clients, and families to ensure programs run smoothly and provide safe, consistent, and high‑quality support.

Role Summary

As a CSC, you will support the oversight of several residential and non‑residential programs. You’ll provide staff supervision, guidance, and problem‑solving while ensuring client services are delivered respectfully and effectively. Each day may include reviewing documentation, coordinating schedules, mentoring staff, or helping respond to challenging situations. This is a leadership role that requires strong communication, organization, and teamwork.

What We Offer

- Paid training, orientation, and ongoing professional development
- Stable employment with opportunities to grow into senior leadership roles
- Support from experienced managers and colleagues
- A respectful, inclusive workplace that values teamwork and diversity
- Employee recognition for long service and outstanding contributions
- Non‑registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
- Comprehensive benefits package for qualifying employees after one year of employment
- Work that is meaningful — every day you’ll make a difference in someone’s life and community

Key Responsibilities

- Supervise and mentor program staff to deliver safe, client‑centered services
- Ensure compliance with ICE standards, policies, and support plans
- Review documentation, scheduling, and reporting for accuracy
- Liaise with clients, families, guardians, and community partners
- Respond to urgent issues and challenging situations appropriately
- Support program scheduling, staffing coordination, and resource management
- Promote teamwork, problem‑solving, and a positive work environment

Qualifications

- Post‑secondary education in Human Services (or related field) preferred
- 2+ years of experience in community disability services (leadership an asset)
- Strong communication and relationship‑building skills
- Organized, detail‑oriented, and reliable
- Proficient with documentation, scheduling, and computer systems
- Clear Vulnerable Sector Police Check (within 6 months)
- Basic First Aid with CPR Level A (or willingness to obtain within 3 months)
- Valid driver’s license, reliable vehicle, and $2M liability insurance

Apply Today

Send your resume and cover letter to Erwin Esteban eesteban@icenterprises.com with “Community Support Coordinator Application” in the subject line.

We thank all applicants for their interest. Only those selected for interviews will be contacted.
At ICE, you’re not just starting a job — you’re joining a team that makes a difference every day. We value diversity and welcome applications from people of all backgrounds and experiences.

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