Program Services Caseworker

3 weeks ago

Sutton West, Canada The Salvation Army York Housing & Support Services- Sutton Youth Services Full time

**TERMS AND CONDITIONS**:
**POSITION PURPOSE SUMMARY**:
To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed. The work of this position seeks to prevent and eliminate youth homelessness, while meeting the human needs of vulnerable populations in York Region.

**ACCOUNTABILITIES**:
**Written and Verbal Communication**

**Reporting**
- Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and CIR (critical reports) to supervisory staff.
- Completing daily front-line worker responsibility logs and bed board charts.
- Completing all required aspects of ongoing PEAC performance appraisal and coaching documents

**Case Work/Facility**
- Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
- Fulfillment of daily PSCW shift responsibility sheets
- Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
- Manage contact with professional and agency support staff
- PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
- PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.
- Perform other duties as required.

**MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY**:

- Reports directly to: Program Services Coordinator
- Indirect report to facility Program Director

**FINANCIAL AND MATERIALS MANAGEMENT**:

- Following procedures on donation processing and drop-safe depositing
- Balancing petty cash at each shift change
- Maintaining awareness of all organizational policy on personal finance related to money in the workplace (staff and client).

**WORKING CONDITIONS**:

- PSCW staff members work onsite at Sutton Youth Services facility; approximately 95%. On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%
- PSCW staff members work within the facility building, and outside of the building, onsite.

**EDUCATION, QUALIFICATIONS AND CERTIFICATIONS**:

- College diploma or equivalent post-secondary formal study related to social and/or youth related services work. Bachelor of Social Work is preferred.
- Valid Driver’s License is a requirement

**EXPERIENCE AND KNOWLEDGE**:

- Experience working with homelessness, mental health and addictions.
- Must have functional knowledge and understanding of youth issues related to homelessness, mental health and addictions.

**SKILLS AND CAPABILITIES**:

- Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
- The responsibilities associated with this position demand a high degree of confidentiality
- Strong oral and written communication skills are essential.
- Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential
- Ability to work independently as well as part of a team
- Must have good interpersonal/time management skills
- Good knowledge of community resources
- Must exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**

**Job Types**: Full-time, Permanent

**Salary**: $19.43 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Sutton West, ON L0E 1R0: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-12-01

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