Assistant Front Office Manager

3 weeks ago

Toronto, Canada Marriott International, Inc Full time

**Additional Information** Expected start date: October 2023, 1 Year Contract

**Job Number** 23158540

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**_

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada

  • Assistant Front Office Manager

    4 days ago

    Toronto, Canada Chelsea Hotel, Toronto Full time

    The Assistant Front Office Manager provides leadership and direction for Front Desk Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Des Team. The Asst. Front Office Manager is also responsible for the day to...

  • Assistant Front Office Manager

    1 month ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22210232 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a...

  • Assistant Front Office Manager

    7 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 22210232 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising...

  • Assistant Front Office Manager

    1 week ago

    Toronto, Canada One King West Hotel & Residence Full time

    We are seeking a highly motivated and skilled Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a key role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we...

  • Assistant Front Office Manager

    1 week ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Assistant Front Office Manager._ - Located in the heart of Downtown Toronto, The DoubleTree by Hilton Toronto Downtown boasts of 490 guest rooms and 13,500...

  • Assistant Front Office Manager

    1 month ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Assistant Front Office Manager, who has a passion for guests services and leading a big team of professionals._ - Located in the heart of Downtown Toronto,...

  • Assistant Front Office Manager

    6 days ago

    Toronto, Canada Delta Hotels by Marriott Toronto Airport Full time

    **Job description** The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both...

  • Assistant Front Office Manager

    1 month ago

    Toronto, Canada Chelsea Hotel Full time

    Job Summary Provides leadership and direction for Front Desk/1865 Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Desk /1865 Team. The Asst. Front Office Manager is also responsible for the day to day...

  • Front Office Manager

    1 month ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.- The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...

  • Front Office Manager

    2 days ago

    Toronto, Canada Easton's Group of Hotels Inc. Full time

    JOB OVERVIEW Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND...

  • Front Office Manager

    2 weeks ago

    Toronto, Ontario, Canada Delta Toronto Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest...

  • Front Office Duty Manager

    2 weeks ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Scope We are committed to delivering an unsurpassed level of customer service to every guest, every time. Each of us will strive to be an Ambassador of the DoubleTree Hotel. We will take advantage of every opportunity to anticipate our guests’ needs, ensuring a proactive approach to the provision of excellent service. Major areas of responsibility...

  • Front Office Manager

    2 weeks ago

    Toronto, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest...

  • Front Office Manager

    1 day ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Front Office Manager._ - Located in the heart of Downtown Toronto, The DoubleTree by Hilton Toronto Downtown boasts of 490 guest rooms and 13,500 sq ft of...

  • Front Office Coordinator

    1 day ago

    Toronto, Canada Boat Rocker Media Full time

    **THE ROLE** The **Front Office Coordinator **will report into the **Office Manager **and will be responsible for** **the overall front desk activities and experience of employees and guests as they enter Boat Rocker’s head office. They will ensure it is a safe and accommodating space, that meets the needs of the organization and its employees in...

  • Front Office Manager

    1 month ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **FIND YOUR PLACE AT PARK HYATT TORONTO**: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their...

  • Front Desk Manager

    1 month ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Manager, Front Desk On Duty **Job Number** 24053662 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Desk Manager

    1 month ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23146603 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Manager

    4 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23080094 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Director Front Office

    2 days ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Director Front Office._ - Located in the heart of Downtown Toronto, The DoubleTree by Hilton Toronto Downtown boasts of 490 guest rooms and 13,500 sq ft of...