Assistant Front Office Manager

3 weeks ago


Toronto, Canada One King West Hotel & Residence Full time

We are seeking a highly motivated and skilled Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a key role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
- Handle all guest and associate interactions with the highest level of hospitality and professionalism.
- Ability to lead, motivate and inspire team members
- Perform job functions with attention to detail, speed and accuracy.
- Maintain confidentiality of guest and hotel information.
- Effectively coordinates daily arrivals and departures of all guests
- Leading within a unionized environment. Effective interpretation of the collective agreement is required to ensure a fair and effective work environment is maintained
- Will take an active role in the day-to-day operations for the Front Office equipment inventories are scheduled and recorded properly.
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
- Ensuring tools required for jobs are readily available.
- Resolve guest concerns through service recovery and working collaboratively with fellow leaders and colleagues to ensure the guests’ needs are exceeded.
- Ensure the achievement of our vision and guiding principles by monitoring the daily performance of the Front Office team.
- Ensure a seamless guest arrival and departure by providing an elevated guest experience.
- Advise staff of formal policies and procedures
- To be aware and actively participate as part of the hotel fire emergency response team and ensure that all on duty staff are aware of their responsibility in case of emergency.
- Complete any tasks assigned by the Front Office Manager.

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- A true desire to satisfy the needs of others in a fast paced environment
- Must possess excellent interpersonal skills.
- Motivated, self-starter with the ability to think and work independently.
- Creative problem solving and sound decision making abilities.
- Must be able to speak, read, write and understand the English language.
- Must be energetic, enthusiastic and self-motivated
- Results oriented with the ability to be flexible and work well in a busy and demanding environment
- Adaptable, flexible, reacts and adjusts to last minute requests in a positive manner.
- Must be service oriented, and able to identify opportunities to better serve our guests

**EDUCATION & WORK EXPERIENCE**:

- 3-5 years of previous hospitality or tourism experience required.
- 1-2 years of Assistant Manager experience required
- University/College an asset; Bachelor’s Degree or Hotel Management preferred.

**HOURS**: Must be flexible and able to work various shifts (days, evenings, overnights holidays or weekends).

**Salary**: $55,000.00-$64,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

Expected start date: 2024-03-18



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