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Assistant Front Office Manager

4 weeks ago

Toronto, Canada Delta Hotels by Marriott Toronto Airport Full time

**Job description**
The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both business and leisure stays. In-room bottled water and free Wi-Fi are just a few of the many standards now in place at the Delta Toronto Airport. A destination bar and restaurant is located in the lobby for the ultimate travel experience. Lot 41 Social Bar & Table offers eight taps, an eclectic and unique wine list, an extensive offering of sharing plates and professional mixologists to entertain. Lot 41 Social Bar & Table is not only a place to eat and drink, it is a true social experience

**ABOUT THE JOB**
- This positions is responsible for assisting the Rooms Manager with overseeing the day to day operations of the front office. The team includes front desk, switchboard, night audit and bell services.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Empowers team members to provide excellent customer service.
- Monitors and reviews Guest Satisfaction Metric and other data to identify areas of improvement. Responds to and handles guest problems and complaints.

**OUR REQUIREMENTS**
- Minimum 2-3 year diploma or degree from an accredited college or university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
- Minimum 3 years managerial experience in hotel guest services, front desk, housekeeping, or related professional area;
- Extensive knowledge of Opera and familiarity with computer software (Microsoft Office, Payroll, Guest App, Key Control)
- A critical thinker who leads the team in a collegial manner would be ideal.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Stock options
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

**Experience**:

- hotel front office management (preferred)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person

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