Client Service Administrator

6 months ago

Mississauga, Canada ACHEV Full time

**SUMMARY**: The Client Services Administrator is responsible for a variety of duties within the administration of the LINC Home Study Canada program, including providing technical support to students and instructors, preparing instructor payroll, organizing and disseminating information to potential and existing program clients, and working with other team members to ensure smooth operations.

**DUTIES & RESPONSIBILITIES**:

- Provide students, instructors, stakeholders, and partners with live technical support, on the Learning Management System (LMS) as needed.
- Organize and disseminate information to potential and existing program clients, as needed.
- Coordinate marketing campaigns in collaboration with the Marketing department, as needed.
- Handle requests for program information from referring organizations, instructors, students, and other stakeholders.
- Create program information resources for different stakeholders.
- Prepare Memoranda of Understanding (MOUs) and marketing materials for referring organizations and Language Training Partners.
- Prepare official letters and LINC certificates for students.
- Track inventory of program supplies and marketing materials. Assist with contacting vendors for quotes related to purchases under 4K.
- Create LMS accounts for new users.
- Process client referrals in the LMS.
- Ensure proper coding of invoices, appropriate authorization, and timely submission to A/P.
- Prepare payroll timesheets for approval by Program Manager.
- Prepare information for reports, as needed.
- Prepare initial orientation on administrative tasks for new staff.
- Assist in planning and supporting meetings and events.
- Work collaboratively with other team members on special projects.
- Provide backup support to other team members as designated by Program Manager.
- Other tasks as required by Program Manager.

**QUALIFICATIONS**:

- Completion of relevant post-secondary education.
- Extensive experience providing service to newcomers to Canada
- Excellent computer proficiency in Microsoft 365, use of training/meeting platforms like MS Teams and Zoom, and other office software, like Adobe Suite.
- Experience delivering virtual training sessions using different online platforms.
- Ability to create professional-looking presentations and resources such as job aids.
- Excellent organizational skills and attention to detail.
- Strong interpersonal, verbal, and written communication skills in English; ability to communicate in other languages, an asset.
- Strong coordination, analytical, problem-solving, and decision-making skills.
- Ability to prioritize conflicting demands and work within tight deadlines.
- Demonstrated ability to be a team player that thrives on initiative and enjoys collaborating in a team environment.
- Knowledge of Achev services, an asset
- Criminal Record Check, a requirement.
- Ability to deal with sensitive and confidential information.
- Ability to occasionally adjust work schedule, in order to meet program needs and support additional activities in the program.

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